Papa Johns Pizza 8150 North MacArthur Boulevard, Irving, TX 75063

"After the pizza arrived over an hour, this is how it came. I kept trying to excuse the time, but then I found a hair baked into the pizza too. I took a video (it won’t let me add the video to show you) of how the hair is attached to the pizza. I lost my appetite. The whole thing appears to show that the workers don’t put much care into the food."

"This location has delivered partial orders more than once. The last time I ordered, they didn't give me the pepperoncinis I paid extra for. The manager doesn't pick up the phone. When I submitted feedback through the online form, the manager (Sam) responded: "We are sorry that we have not met your expectations at your local Papa John's store. I would like to personally apologize that your experience was not the best. We do not take these issues lightly and your feedback will be used to improve our ability to serve you in the future." They have made no attempt to refund me. They don't respond to email or phone. I've reached out to Papa John's customer service and they are apparently also unable to get Sam to follow up. The most recent delivery also had hardly any spinach on one pizza and unevenly spread sauce on the other. Poor quality. Terrible customer service."

"This is by far the worst franchise I have ever ordered from. I called to complain about my cold pizza and these nasty wings that they sent me. The person on the phone that claimed to be the manager hung up on me, blocked my number, and refused to give me a refund. I asked for the owners information and they said I need to find that information on my own. I want my money back!!! Your store should be shut down! No wonder your ratings are 2.8!!"

"I ordered two medium pizzas and ended up with a one small and the other mostly burnt bread since there was absolutely no sauce on it. I take the pizzas back to get remade and it's a two hour wait. So I settle on a refund which i thought I got when the lady gave me a receipt and recited the refund total. Luckily I checked the receipt before I left and saw I was just handed another customer's receipt. Went back again and finally got my refund receipt. I will be watching my account to see if this goes through and I will never order from this location again."

"The manager Alex is a rude person and has no ethics to speak with a customer. I ordered to large pizza's well done and I know how well done is. It is nicely baked not burnt to ashes. The pizza was clearly overcooked and burnt like cardboard and the manager was not at all interested in even listening to the concern. She was outright rude and was not interested in even speaking empathetically. Here are some pictures u guys be the judge. This is the first time I had such an experience at papa John's which is well known for customer service. Really upset about it. It is not about the money but about the loyalty of customers."