Pizza Hut,

3400 South Watson Road, Arlington, TX 76014

"The worst experience ever. I had a actual screw in my pizza. I'm glad my 5 yo did not eat that slice by mistake. I contacted the manager David who offered no apology or accountability. I will never order Pizza Hut again. The staff are rude and in need of customer service training."

"My experience was truly exceptional when I decided to purchase pizza, despite the absence of one staff member. I want to express my gratitude, boss, for this outstanding pizza experience."

"I placed a rather large order from this location on Saturday. The order was set to be delivered at 9:10pm. I called the store at 9:15pm to check on my order and was told my order would be delivered in 10 minutes . Another 30 minutes passed and I still didn't receive my order. I called a second time and was told the order wasn't complete because they were waiting on one item. At this point I was utterly confused because I was just informed of the order being on its way. However, the clerk assured me that the order would be delivered once it was completed. After the second call, another 45 minutes passed and I still didn't received my order. I called the store a third time and was told that my order was cancelled. I was extremely disappointed because I waited over 2 hours for my order just to be told that it was cancelled. No one had the decency to call me to tell me the order was cancelled. This was a terrible experience that left a really bad impression. I will never order from this location again."

"Not a good store. It's a hole in the wall. All employees are slow. 3 of them usually stand around. My 1 pizza/folder took an hour and 20 minutes for pick up. And it was wrong. I got hand tossed instead dish. Hardly any toppings or cheese and the fold pizza looked nothing like advertised. Go to a better store."

"10-9-21: 1:30pm I originally chose delivery and ordered online. However, my window kept being pushed back. So I called to see what was going on. After all, I had to pick it up. I arrive at the location and I felt like nobody wanted be at work today!! I’m not saying be chipper but a “Hello” goes far. I walked in— no greet… then 3 other people walked in after me separately— and no greet. I ordered 2 pizzas and wings. The food was warm— I’m assuming it’s warm because the food was waiting for delivery. The guy told me their oven isn’t working so they places the orders in bags. I asked how long to remake my items and he said 15mins. I told him that I would wait. He went to the back and talked to someone else. I guess they agreed to remake my items. Come on Pizza Hut! People don’t want warm food upon pickup! Fix the oven please!"