Papa Johns Pizza 2201 Justin Road, Flower Mound, TX 75028

"I have been going to this location and it has been always a great experience. Today 2-18-24 at around 4pm I order a pickup and older lady stated it would take another 15 minutes for my food to be ready. It was already 20 minutes I order the pizza. So I came back inside after waiting for 15 minutes and nobody would ask me if I needed help. So I had to step up to talk to them and older lady got mad because I got closer to the kitchen. This is unacceptable! 4 people in the kitchen and can’t do their job ? The worse thing was My pizza was sitting the whole time ready to be picked up. It was cold when I opened it."

"The food was fast fresh and reasonably priced. The manager lady seemed far nicer than the male employee. He seemed aloof and not wanting to deal with customers with how he treated the person in front of me, walking away without speaking or looking at me (did include a dismissive gesture over his shoulder while giving some sort of warbling call for the manager lady) I almost left without ordering but the friendly and competent lady who came out to help me changed my mind. The young man needs training. I smile. A lot. I say yes sir, no ma’am; please and thank you. I even go out of my way to try to ascertain if the individual I am about to speak to uses alternative pronouns, going so far as to say things like “I use such and such pronouns how about you? Meaning, there is no reason this person had to be rude. Other than lack of training, malingering; or just outright refusal to do the job because of the demographic I look like. Either way, that individual needs to do way better. Or at least find a job where your poor attitude and performance doesn’t harm your team or businesses reputation."

"Been a while since we ordered from papajohns though we try again. Something changed and whoever changed it should be fired immediately. Placed an order on the app, says ready by X time. Waited 25mins but the tracker wasn't moving so I went into store and asked. Guy at counter says will be 1 and half hour. Doesn't matter if pick up order or delivery. Wow. No wonder domino's is ahead."

"Absolutely disgusting other than taking 2 HOURS to deliver, I pulled a piece of HAIR out my mouth just to find part of it inside another slice. Won’t order from this place ever again will contact the health department."

"This Papa John's location is my favorite because of their friendly service staff. Me and my 3 sons have ordered from here at least 4 times in the past 7 months and have been served with honest courtesy, from smiling employees with perfect pizzas, breadsticks and twice we ordered brownies that came made to perfection. Please keep up the great attitudes, production and fair prices that keep my family happy and satisfied every visit. I highly recommend this Papa John's location specifically if you like great pizza offered with great attitudes."