Starbucks 4247 Old Highway 77, Brownsville, TX 78520

"They messed up my order 3 times… First time I ordered a cookie and a venti iced white chocolate mocha the drink needed more coffee and I asked to just give me an extra shot I went in to pay for it and when I asked for the stupid cookie they didn’t have any… you could’ve switch my freaking cookie for the shot and you didn’t even bother to tell me… I asked if I can pick it up the next day… today is that next day and the lady that attended gave me the cookie… cold… I asked her if she can please warm it up for me and she burnt it… customer service is LACKING"

"My experience was great. I went with my three children and was attended to by John, who was very amazing that my children were telling me how much they loved him. Hire more people like John. John is great, you should give him a raise."

"What can I say about my favorite Starbucks in the world. Liz, Casey, Hugo, Ally, Tina, Edith and all the rest of the staff. I love this Starbucks. Always friendly and helpful. I have visited over 30 Starbucks in Texas, and it's all great. But this one has my heart ❤️ hands down. They are so knowledgeable."

"This location, while pleasant enough inside, has a tiny parking area that is often blocked by the endless drive-thru line. I often avoid this location or order ahead for pickup inside while parking in the nearby strip mall. The outdoor seating area has lovely art and seating but the constantly busy parking area detracts from the atmosphere, so I don’t feel inclined to sit there even though it looks nice. Perhaps the empty adjacent lot could be purchased for additional parking and a longer drive thru line could be built."

"Sadly they are just cranking out drinks and have forgotten basic customer service/ friendliness like how to greet customers or say "I'll be right with you", or "have a nice day". I'll stick to 7th and Park or Karma where I'm acknowledged as a fellow human being and not just another order!"