Domino's Pizza 7218 Grapevine Highway, Richland Hills, TX 76118

"Very busy tonight but the people are still smiling and polite. So far everything I have gotten here has been delicious and the order has been correct. I'm ordering for 5 teenage boys we have bought enough to feed a army and it's been great."

"Really disappointed with this domino location. The app said my order was ready, I get to the takeout window and end up waiting for 15-20 mins for them to hand me my order that was already paid online. No type acknowledgement or sense of urgency that you have a customer at the window. By the time I get home my food was not hot nor warm, as if it was sitting out for awhile and I only live 2-3 minutes from this domino location. Sad to say domino you lost a loyal customer."

"Our order was delivered in 22 minutes. The pizza and chicken wings were as hot as can be expected. I ordered one pizza two toppings Italian sausage and Pepperoni and selected over the whole pizza. Of the pepperoni each slice had 2-3 pepperoni. Of the Italian sausage some had a crumb or two and some had none. The whole pizza barely had any Italian sausage. The taste of the food was good."

"This is by far this worst Dominos location I’ve ever experience. I live 5 min from this location and on 2 different occasions I’ve received a phone call 30 min after placing the order with the workers informing me that there are no pizza delivery employees available to deliver our pizza. This was not to big of a inconvenience besides me trying to take care of the things that was needed to be taken care of at the house. So I informed them I was fine with picking up the pizza. Then the employee informed me the order wouldn’t be ready for another 30 min. (A total of a hour so far). I arrive at dominoes when they informed me it would be ready only to be handed 2 pizzas that have huge burnt bread bubbles located in the center of both pizzas. I did not catch this issue until I arrived at the house(yes I should’ve checked the pizzas but was just trying to hurry and get home to feed my three children. After seeing the poor quality of the pizzas I immediately took three slices out that were not burnt so my kids could at least eat something and took the rest of the pizza back to Dominos to have this issue resolved. The lady that claimed to be the GM of this location neglected to provide the customer service that any normal individual would expect to receive. I would never recommend anyone ordering anything from this location. I do not expect premium service from this Corporation. But I am a firm believer that if I pay for a service, I should get what this Corporation states that would be delivered."

"UPDATE: it's been 5 days, I emailed, they responded promptly with what looks like an automatic email. I still have yet to have anything resolved about my non delivered items, my burnt food and cold, hard pizza, and they still fully charged me and no refund. No further communications received from this location or from the main company located in Hurst, per the email. Such a shame. Initial Post: What a disappointment...so glad I paid via PayPal to be able to dispute this mess. Ordered before 8:30 pm tonight and it is now 12:04 am and I have still yet to get my full order. Contacted driver immediately who hung up each time. Called location and was on auto hold for nearly 30 minutes. Spoke to young man finally at about 10:30 pm that was going to have someone deliver our chocolate lava crunch cakes that was left off of our delivery and also credit my order for the burnt Gluten Free pizza that was cold and hard. No one had arrived by 11:20 pm so I called back and the young man said that they were short on drivers and he didn't know where my order was and said it might even still be on the delivery racks. I asked if he could check and he said he didn't know and they only had 2 drivers and all these deliveries to get out. I mentioned they were scheduled to close at 12am and asked would I be getting my order before then or after and he said yah I hope so. I asked him to confirm we would be getting g our order and he said yah...it's probably still on the racks. Well, it's now 12:09 am and no one has answered nor delivered our order. I've been on auto hold since 11:57 pm and assume this business basically just stole from us and has no intentions to fulfill our order placed over 3 hours ago. Unacceptable. Additionally, the other pizzas we did order were stale and cold, underbaked in center, no buttery crust...just dry and gross. Kids ate very late, and super bummed. Nothing like what we are used to at this location. Everyone has a bad night here and there, but theft is never ok."