Sears Appliance Repair,

8401 Gateway Blvd W, El Paso, TX 79925, United States

"Technician was knowledgeable and courteous. All around great customer service. Only issue I have is that they should send a Technician within the first 48 hours to see what the problem might be and get parts ordered instead of having them show up a week later to just to tell u that they have to order parts and in a week they will come back and repair your appliance."

"Jesus (Jesse) was not able to fix our microwave due to its particular model, but he did not waste a moment in communicating to us exactly what the situation was and what he was going to do to help us. Before leaving our home, he called our insurance company to alert them of the situation. He let us know we should expect a follow up call from our insurance co who would reassign our work order to another company. He was professional, knowledgeable, and kind. We appreciate how clearly he communicated with us and with the insurance company. He represents your company well."

"I was told over the phone it was $99 for the diagnostic plus tax but then was notified on arrival its $119.99 plus tax so thats a big change. This price could be used for the service. Excellent I thought. Second, the tech who came was Elijah. He was timely, respectful, he was a straight shooter and found the problem right away. He was excellent. And amazing. He found the problem right away but the price to fix was $502. Wow. That's a price of a new stove. So we declined and got a new stove. That's insane pricing. Nothing wrong with them just pricing is through the roof."

"The service tech was very knowledgeable and understood best course of action. Unfortunately I didn't go with the repair because the part and labor would cost the same as a new basic dish washing machine. He did give me some pointers and tips to prolong the life of my machine until I am ready to purchase new appliances for my home. The service fee was reasonable and I highly recommend using Sears."

"Washer was leaking. tech came to the house and assessed the situation, ordered parts and scheduled a follow up. Parts came directly to my home and a new tech came to my home and installed the parts. Tech and his partner ran tests and said all was good. Everyone was professional. Schedules were done on dates given. My only problem is that...My washer is still leaking"