Pizza Hut 1248 Farm to Market Road 407, Northlake, TX 76226

"Pick up service was very fast (about 10-minutes from time of order on a Saturday evening), the sausage and green pepper pizza was good and was baked as requested, and the receptionist smiled and was friendly and helpful."

"First bad experience tonight! I ordered my daughter the chicken Alfredo pasta for dinner. As she was eating it she stated it had a weird taste and didn't taste like it usually does. I went ahead and tried it and it tasted like spoiled milk! The Alfredo sauce or cheese was definitely bad! I called the store to make them aware so that way they don't serve bad Alfredo sauce to anyone else, but I was shocked when the store manager didn't seem concerned and proceeded to tell me she had eaten it earlier and that it was just fine. She also stated they had been serving it all night long and there had not been any other complaints. Well ok then, call me a liar without calling me one. I advised her I was not seeking a free meal, but just wanted to make them aware that the Alfredo sauce did not taste like it should."

"We've been coming to this location since they opened, and it's been alright. However, today, we found out they don't accept mail coupons, so don't count on those. I found this out after ordering online, and after coming in, they refuse them. The franchise owner made this decision, which makes no sense. There's a good Papa John's less than a minute away. Also, when I walked in, the clerk finishing the pizzas was picking at someone elses pizza, trying to get the box holder out of the middle of their food, and she sneezed. No gloves or nothing."

"While I've never had an issue with my food, I have had issues with coupons. Seems like whatever they offer online are the only offers you'll get. Don't bother using mailer coupons (with no specific stores) because they won't take them. This is why I give them 2 stars. What's the point of receiving PH mail coupons if my nearest restaurant won't take them?"

"Let’s start with terrible. Ordered online via the app, 2 specialty pizzas for delivery. Delivery person shows up with one pizza, and it’s neither of the pizzas we ordered. Called the store to attempt to get the correct order and were “accidentally” disconnected twice after explaining the situation. Third time was the charm and we spoke to the assistant store manager who explained that their was nothing they could do because they don’t own the app and the order they received was what came through the app. Coincidentally, the charges seemed to process fine… No offer to issue a credit, or fill the order properly, or any effort to make corrections. We didn’t want something free, just what we ordered. However , all we received was the mantra of “we can do nothing,” and “it’s not our app.” So when we told the Asst. Mgr. we’d be posting a negative review, she just hung up. With all the phone issues, we concluded that, in addition to a faulty app this location’s phone system was clearly on the fritz as well. So we went to the store with the (wrong) pizza to return it and to avoid any further technology related issues. Upon arrival we waited in line behind another lady who ordered from the app, and it was clear that she was not there to provide her praise in person. We heard the staff informing her that - you may have guessed it- that there was nothing they could do because it wasn’t their app. After waiting our turn, and based on our somewhat agitated demeanor we quickly were passed up the chain of command to the same Assistant Manager. It is unclear if their training program regarding these type issues is so thoroughly effective that they could provide no response other than the aforementioned “nothing we can do, not our app” or if there was some sort of cognitive lock on these phrases, but that’s what we got in person as well. We did get an explanation as to the earlier hang up from the assistant store manager as she explained her feelings were hurt and she took offense to the threat of a negative review. Clearly hanging up because your feelings were hurt did not prevent that from happening. In fact, (Pro tip here) maybe the best way to avoid a negative review is to take care of the customers, even if that involves doing something you don’t want to or even if your interactions with those customers fails to fulfill your path to self realization. Furthermore, explaining that you don’t get paid enough to deal with situations like ours is not the way to evoke sympathy or defuse a contentious situation All we wanted was a pizza on a Wednesday night. Instead we got the wrong pizza, attitude, zero customer service, and the very clear understanding that it was not their app (although we’re certain the logo on the storefront and app are identical) and that there is nothing they can do. The latter seems to be wholly accurate: they can’t fill an order correctly, can’t provide a scintilla of customer service, can’t make a decent pizza (assumption on my part with all the other can’t), can’t keep from getting their feelings hurt, can’t seem to do much apparently. Here’s one thing they can do: count on our NEVER ordering anything ever again from this store, and if you are reading this I would urge you to do the same and avoid this store at all costs. There are plenty of alternatives, such as Dominos, Papa John’s, or any number of other local pizza places that will be happy to have your business. I look forward with joy in my heart to the day when this place goes belly up, and a real business occupies that space."