Pizza Hut 5135 East Interstate 20 Service Road South, Willow Park, TX 76087

"Worst experience I have ever had. My order was 30 minutes late. Getting ready and then got dropped on the floor. Instead of an apology I was told it wasn’t my fault. Ended up asking for a refund instead of apology. I got asked to leave the store when the Smart mouth kid at the front Started getting mouthy with me. Will not go back."

"Worst experience ever. Our food was delivered an hour late from a door dash delivery driver. The store wouldn't answer our calls and the call center kept insisting to transfers us back to the store, who wasn't answering. Will not be ordering here ever again. I have never had an issues with the local Domino's."

"I'm tired of my order taking more than an hour and arriving cold. Nothing like cold greasy pizza. This time the order was outsourced to Door Dash for delivery and I could track the delivery person driving all over the place before delivering to me. It's simple.....pizza needs to arrive fresh and warm. If you can't produce that, don't offer the service. This is not new, and I always end up giving them another chance..... but I'm done with this location. Mr Jims and Domino's it is. Edit: manager contacted me and pretty much stated that they are not responsible for door dash, which they hired to do the delivery. Go figure, they blamed it on the service provider they hired to do the work they can't do. This Pizza Hut is useless. Changing managers constantly is not fixing the problem. Domino's Pizza is opening in Aledo, so I will get warm pizzas from them. Edit: Domino's opened a new location at 1187 and pizza arrives on time a very warm, almost hot to touch. Bye bye Pizza Hut"

"BLUF: Don’t waste your time. Lived within delivery range for 6 years. Only can order delivery on the phone which removes anything you did online or in the app. Now the phone line connects to corporate and can then connect to the store that never answers and then disconnects. If you chose carry out the exp is better and deserves 3 star."

"For starters this Is my local pizza hut location we Order From this Specific pizza hut location @ least 3 times a Week And know Just about Everyone By name. I go in tonight to pick up the big New yorker and Open it up right on the Counter And the Pepperonis A Almost Non existent in the Center of the Pizza i voice my concern to The "Assistant manager" Luke who Cant be Much older than 16 and He Says that there isnt anything he can do about There being no Pepperonis in the Center..I Say i have Never Gotten A Pepperoni pizza with Less Pepperonis on it Before And He Continued to say There is Nothing he can do about it. I asked Him to Re make It Plz and He Says He Wont.. thats Horrible Customer service. I wasnt Rude Or Anything. I even gave the guy a Tip Before All this.. needless to say Im Left With A "Cheese" pizza with Pepperonis around The Crust and A Bad taste In my mouth.. i think its Time To go back to Getting dominos Or Mr jims Pizza.."