Dairy Queen 1503 19th Street, Hondo, TX 78861

"Absolutely THE WORST customer service experience Saturday evening 10/7/2023. Coming from out of town for a band festival called in advance at 9:30pm to make sure dining area was open because the website indicates HONDO DQ open until 11pm and Female employee assured me YES dining area open until 11pm. Family members arrived before me and ordered and when I arrived I was informed by a disgruntled unfriendly cashier that because it is 9:51 pm I would need to take my order TO GO because the dining area was now closed.. while trying to explain we are here together another employee literally RUNS to LOCKUP the door at 9:52pm with my 2 other family members in the parking lot unable to get in.. until someone allowed them in. The joyful evening was ruined by these salty young ladies annoyed by our choice to dine in after they had assured me they were open until 11pm. One of them stated they don't go by what the DQ site says. I guess they make up their own evening rules/hours. They served our meal In a To Go bag and boxes and we took it to the Table where my family members were sitting who had ordered a few minutes before 9:50 pm. This whole experience was disgustingly Ridiculous and disappointing and should be a case study on the importance of communication and customer service to the paying customer who is there to enjoy time eating great food (compliments to the cooks) but Instead we were made to feel unwelcomed while we ate our meal. A person may not remember what you say.. but they will always remember how you make them feel.. Hondo Dairy Queen you need evening employees that care about the importance of great customer service. At least say Hi smile and how can I help you. Maybe corporate office needs to clarify the specific time one can dine in to avoid dissatisfied customers and employees that get upset for showing up at 9:51 pm."

"My husband and I cannot eat bread We'll order stuff with no bun and eat with fork and knife. That usually entails making the burger in a container, which they did. Tell me what hunger is going to be busted with this? They gave us no condiments!!!! None!!! 11 bucks for this and some fries. I wanted to cry and we live in the country so we couldn't just return it without it being another trip for my kids. It was busy but there were about 8 employees present, so the building really shouldn't have been that freaking messy. I'm surprised no one slipped and sued. Honestly. DQ in Castroville is awesome!! No offense, but yes."

"This is the ghetto DQ around here lol. Run down, blah service, blah food, rarely made fresh. Too expensive to not be fresh. Sometimes you get an attitude from the drive thru employees, more often than not actually. I'll always prefer Castroville location, they are cheaper on pricing anyways. I don't go here unless my kid brother wants to come here (picky eater). It's not in my top 20 places to eat in the area. --if there's ever that many places-- I did get some pictures of the menu since you can never find any anywhere so hopefully those come to use for some people."

"We visit this DQ while we where travelling from Rio Frio river to San Antonio. It was late morning but the order took a while but food was great the employees where friendly and helpful. I would suggest them to provide some extra napkins whenever there is some large orders."