McDonald's,

719 IH 35, Cotulla, TX 78014

"Didn’t get what I ordered, went back for catering on another trip and sat in line with 6 other vehicles and ended up leaving with the other 6 cars, no one every got to order"

"Completed mobile order at 3:30 pm and visited this location at 3:36 pm. Drive through was never attended to and I decided to walk into the restaurant. My mobile order took an additional 20-30 minutes for pick up (1 burger) but what really bothered me as a customer with a disability was to see how unsafe and disregarded this restaurant is. Please see fotos below! In addition none of the employees were wearing their headsets to attend to drive through customers. This is unacceptable!!!! Due to this review I was able to make some changes to the store like replacing the locked entrance door and better upkeep of the restaurant. Thank you McDonald’s because that particular weekend was Mexico’s Black Friday and I was not going to allow tourists to our country and get this kind of service."

"This store always closes its inside dining early or never even opens. Be prepared to go through drive thru, or use mobile app. Dont know if it’s short staffed but theres always issues here."

"Food was the only thing good. Waited 10 minutes to place my order. The whole staff ignores you. Pretends you don’t exist with 5 of the staff sitting there wondering what to do. Then when I did get my order it took another 10 minutes for a 6 piece nugget. The three ahead of me, all their orders were wrong too. The owner operator should fire the staff or retrain them. Worst experience in my life at a McDonalds. Never going back to that one again."

"Very poor management, either they have a problem getting a simple order correct EVERYTIME, and when forced to use the mobile app or drive thru the wait seems to always be at least 15 minutes or more, or they constantly have the doors to the restaurant locked and forced to use drive-thru, this place needs a major facelift, along with a new management team."