Chick-fil-A,

11425 Quaker Avenue, Lubbock, TX 79424

"We have been to many chick-fil-a’s all over the USA. They are typically the same. This one was not. Poor service. We had soup and the didn’t include spoons or crackers. We had to continually go back to ask for things. The floor was so greasy I almost fell. The bathrooms were without paper and just generally not clean."

"Chick-fil-A delivers perfectly in any cost/quality comparison. Their food quality is always very high despite having incredible amounts of customers pour through the surge periods daily. They have also mastered the "fast" in fast food...taking a massive line at the drive thru down in mere minutes. They do it all with a smile and spring in their step too. Keep up the great work!"

"Food was amazing as usual. I have to say this is the first time an employee was anything but polite at a Chick-fil-A. Luckily, the employees inside were nicer about my mistake than the employee taking the order. I forgot to mention that I had two separate orders and after giving my order, I paid and the employee started walking away. I said , “oh my passenger has an order too.” Then the employee spoke into their headset with a tone that wasn’t pleasant, “She forgot to mention to me before the order that there’s another order with this one” I was like okay…then my passenger ordered and paid and the employee’s demeanor remained cold. I didn’t understand why me forgetting to mention it was separate orders was such a huge deal but apparently it was. I remained friendly and drove up. My passenger even confirmed that it seemed the employee was trying to shame us for this mistake. It’s obviously not a huge deal, but strange nonetheless. Especially when this company’s brand basically is polite and friendly."

"Food is ways great especially the fries. Their spicy sandwich is the best they offer. But it's always, always packed. We didn't plan to stop otherwise we'd ordered ahead to avoid the insanity inside. It's loud and packed. Employees are always nice though, had no issues there or with the food but if you need quieter eating, it's not *inside* the building. I'm pretty certain there was an event happening, private or something as well which seems odd at a fast food place."

"We went to Chick-fil-A this morning pay $22.60 for this much food. They didn’t tell us the sizes of the drinks at all. We asked for a large but they said we only have one size. They did not tell us the exact size and it turned out to be a small we paid, so much for so little."