Permian Ford

"Set a valet and service appointment online. 8:24am on Saturday for the following Tues. at 8:45a, for a vehicle pickup and 10:00 for a service appointment. Received a call from Permian service manager at 8:15 the day of the appointment asking about things that obviously showed he had not read the problems I had outlined when setting the appointment. He said he had just received the details of the appointment (which again he didn't read) and that they only have one person who handles transmissions and that they are way behind. He stated he couldn't get to the vehicle for a couple days minimum even if he picked it up. He said it could be a couple of weeks if it was a major problem. He didn't offer to assess the problem at the set appointment time and made me feel like he was getting rid of me as a problem. He also didn't offer a loaner vehicle. I waited 3 days for the appointment, got the vehicle ready and was waiting for the vehicle to be picked up only to receive a call 1/2 hour before pickup time saying it couldn't be done. His question "so what's the problem? You have a check engine light?" Nothing about the conversation gave me confidence that I should trust a vehicle with them. But it's a company vehicle, so........"

"Daniel L was amazing he husstle the entire time he has lots of patience and is very honest. He will help you in any way possible. And his main boos man he amazing too. Check them out keep your purchases local."

"I recently had the pleasure of purchasing a Ford Raptor from this dealership, and I couldn't be happier with the entire experience. Daniel, my salesman, went above and beyond to make sure I got the best deal possible. First and foremost, Daniel worked tirelessly to get me top dollar for my trade-in. He was thorough and fair in his assessment, ensuring that I felt confident in the value I received. His attention to detail and commitment to customer satisfaction truly set him apart. Not only did Daniel excel in the trade-in process, but he also negotiated an awesome deal on my new Ford Raptor. He demonstrated a deep knowledge of the vehicle and its features, making the entire buying process smooth and enjoyable. The level of professionalism and genuine care for the customer's needs displayed by Daniel and the dealership as a whole made this buying experience exceptional. If you're in the market for a new vehicle, I highly recommend reaching out to Daniel and the team here. They prioritize customer satisfaction, and it shows in every aspect of their service. Thank you, Daniel, for your outstanding assistance and for making my Ford Raptor purchase a truly memorable one! I'll be sure to recommend you and this dealership to friends and family."

"We have tried using them before, but the service is so bad we stopped. Recently, we had reason to go for an oil change and just under two hours it was done. They didn't use my service plan, charged almost 300.00, and when my husband asked about air in the tires, he took it back and took the tires OFF to air them up. There was nothing wrong with the valve stems and he could've aired them up the normal way, but it took him ANOTHER hour to do that. PLEASE don't waste your time. We would rather drive two and a half hours away to a very reputable Ford dealership."

"We had an amazing experience very helpful go see Leah Madrid at Permian ford ❤️"