Tate Branch Hobbs

"I had issues with the VIN on the vehicle not matching any of the paperwork from the sale. It's been 2 months still waiting on plates. Will update this review when this issue is resolved. Update: Paperwork was updated. Jordan is a great salesman to work with he will take care of you. I can't however say the same about management. 2nd Update: Paid off my vehicle in Oct. Finally got the Paid Off Letter in December after calling them multiple times. It is now January and I still haven't gotten the Title. The communication with the customers is lacking. Still trying to cancel GAP Insurance as well. Worst customer service I've experienced with a dealership. Do not recommend."

"I rate Tate Branch a negative 0 I don’t even rate them I bought a car from there three years ago brand new only 7 miles on it sales lady was great but, now I wouldn’t recommend anymore to this place my car has been there three times for repairs and it’s still under warranty the first time they charged me 400 dollars tried to get my money back because I shouldn’t have paid but did they tell me that nope! second time I had an appointment to get my car fixed and they had it over a month no communication what so ever to let me know an update I had to be the one to check and never got a hold of anyone I always had to drive up there. GUESS WHAT?!?! My car is back up there been there for a month again and still no communication to let me know what’s going on I have tried to get a hold of Angie the service manager, Gerald The sales manager , and Aaron the GM and NO ONE!! Has gotten back to me once I get my car back which I’m sure is never going to be the same I am NEVER!!!!!!! Doing business with Tate Branch again it’s ridiculous and like another customer stated no loaners how are you a dealership with only two loaners SMH do better Tate branch"

"This place would be a great place if it wasn’t for management I have bought four trucks in four years from them and I can tell you I will never go back again. The front alignment was out the two front tires were severely worn and they wouldn’t pass inspection and the front corner, panel, and bottom of the bumper were severely scratched and a couple minor dents in the corner panel I purchased the truck at night and when I took it up north and seen it, I called him and he told me he would get back with me. It took him over a month to get back with me and I got it appraise like he said to do and he paid for the alignment said they wouldn’t compensate me for the tires got the estimate was $2500. He said after another couple weeks of waiting again I asked to speak with someone higher than him. He was so rude and arrogant and disrespectful with me I wouldn’t recommend my worst enemy to go there. I try to end the situation and said I would bring it down from Ohio to Hobbs to get fixed and then I decided why should I have to take off the week of work and drive it down when all they said that they would split it unless I could get it there, so I ate it and here’s the bill and his message to me. I will never go there. I will walk before I buy a car from there."

"Absolutely the worst service department we have ever dealt with. We live out of state and had no choice but to drop our truck off here when it broke down. They had our truck for almost 4 months for an engine replacement that was covered under the Mopar warranty and was actually told by one of the advisors "other customers with appointments needed to be done 1st", even though we had an appointment when we dropped the truck off, which was March 10th. Constantly told they were waiting on Mopar, yet they did not send the request to Mopar to start the work until April 28th and kept saying we are waiting on Mopar. The service manager, Angie was very personable at 1st but then couldn't get the work done every time she said someone was starting the work for this reason or that. Someone was always going to a class or on vacation and ooopps they didn't realize it would push the start of our work back. Chayson was always very courteous and apologetic but that doesn't make up for the constant smoke blown by Hann and Angie. We demanded out truck back as soon as it was operational even though they did not fix all the work. We picked it up and got it to put home dealership, told them what we were told was still wrong, and had the work finished. Turned out issues we were told were wrong were not what was wrong. Thankfully we will never have to deal with them again and sorry for anyone that does."

"Was getting ready to write the check on a 2022 Grand Wagoneer when I was told that they could not sell it because there was a recall on it. NO RECALL WAS ON IT. Either incompetent or liar. Custom ordered Rubicon. Did it online then printed it out and brought to dealership to have it ordered. WAS NEVER TOLD it could not be ordered exactly as requested. Slow on doing paper work. Got my plates after the dealer tag had expired and was not able to go on holiday weekend out of town. ALL THIS WAS COMMUNICATED WITH DEALERSHIP AND THEY NEVER REPLIED."