Chick-fil-A,

6416 82nd Street, Lubbock, TX 79424

"I ordered breakfast and never got it. Called to speak with the delivery director to get a refund. He kept on making me repeat my name and then argued with me that my order was here. I told him the order never got here and I barely had a chance to call them. Instead of the refund he tried to get me to settle for adding the items back to my account. I said no I wanted a refund and still tried to get me to speak to the Delivery driver. I said no just give me a refund due to me having to get food somewhere else. He then said I do it even if I know it got there. I told him if I had gotten it I wouldn’t be calling. Finally gave me a refund, but was very rude"

"This has been a Chick-fil-A I have been coming to for over 7 years as it is very close to my house. But over the last 6 months it has gone downhill fast. So many issues with incorrect orders, missing items, missing sauces, poor customer service that had not resolved any issues. Not sure if management has changed or they have become more lax but I unfortunately go elsewhere now."

"Having the number 1 deluxe 3 days in a row,well they're doing something right in my book and keeping tables clean as soon as someone leaves is a definite plus.Chick fil A definitely lives up to its' reputation"

"Most hygienic CFA I’ve been to. Clean kids play area. Kids seat in women’s bathroom. Only recommendation is to put non skid mat under sink step stool. It slid out from under my toddler when he was reaching to wash his hands. Otherwise, great experience. Gary is fabulous and very attentive."