Panera Bread,

3004 West Loop 289 Access Road, Lubbock, TX 79407

"Terrible service The kiosk allowed me to place my order, I sat and waited, then I approached an employee and asked about my order. He said, oh, we are out of those. LoL I said, ok, then let’s just cancel the order, he said, you’ll have to cancel that on your end…dumb, just dumb! Not one person upfront the entire time. The kid didn’t know how to cancel my order so I walked out empty handed and Panera Bread kept my money."

"Come here if you have money, time, and energy to waste. Me and the friend I came with are among nine that haven’t been served. This was easily my worst fast food or dining experience, likely because there wasn’t much of one at all. Came in, there was no one at the counter, just one guy that popped in and out. While I’ve been here, no one has been served. I have been here around 20 minutes. I don’t know if I can blame the one guy working here, but he doesn’t seem to care about being speedy either. DO NOT COME HERE. Just walked out, will buy Chipotle, will come back, and update this review based on what happens. (We got the chipotle in five minutes, right next door, then walked back to panera, our food still wasn’t made, we canceled the order through the bank.)"

"First off, I ordered an order to be picked up through the drive-through. The first issue was when I received my order, I checked my bag, and there was only one baguette, and I had two on my order. When I confronted the lady at the window about it, she told me I was wrong, and that I only had one. So, I stayed in the line and pulled up my order on my phone and prove to her that I was right. They gave me another baguette, that was surprisingly small, whatever, I went home. The second little issue I ran across was my large mac & cheese was about Half full. Space I work in the food industry I get it, but I paid $11 for this mac & cheese and it really just made me sad when I got home. (Mac pictured below:("

"Is there a zero star?!? This is so unacceptable. Do not order a teriyaki bowl from them. I promise you will be upset. I paid $16 for the smallest amount of food. It’s called a chicken and broccoli teriyaki bowl. I have 2 pieces of small broccoli and 3 pieces of chicken. Then some rice. The management team was absolutely no help and didn’t understand the issue. The order arrived 15 mins early. That’s not entirely their fault, door dash delivered. But they had to have made the food way early for that to happen. So unacceptable, I like their food but I am 100% done. Horrible customer service and treatment of a paying customer. (Spoon in food for reference.) no food there"

"The food was great, and the service could have been better. We waited for 10 minutes for someone to come to the counter to help us, then notified the person taking our order it was our first time at the eatery. We had known how the facility worked. For instance, do we get up and get our own meals, etc. Tables were sticky. The food is great. I suffer from tree nut allergies and pork allergies. This was the first time I could relax and enjoy a meal. The cherry cheese ring was delicious, green goodness excellent."