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Firestone Complete Auto Care
5137 Coulter Street South, Amarillo, Texas, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance institution located at 5137 Coulter Street South in Amarillo, Texas. With a team of skilled technicians and top-of-the-line equipment, they provide a wide range of services to keep your vehicle running smoothly. From oil changes and tire rotations to brake repairs and engine diagnostics, Firestone Complete Auto Care is your one-stop shop for all your automotive needs. Visit their store today and experience exceptional service and expert care for your vehicle.
Photos of Firestone Complete Auto Care
5137 Coulter St S, Amarillo, TX 79119, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 18:00
Sunday:
09:00 - 17:00
Reviews of Firestone Complete Auto Care
"I like Firestone on S. Coulter street in Amarillo because they are always efficient. I've used this location for several years. I've also referred several people to them also because I've been so pleased. However on this last particular trip there was a couple items not addressed I asked for."
"I was late for my appointment and they still took care of the car in a timely manner. They were very patient with me calling them several times even though they were busy. They were always friendly and polite."
"I had made an appointment. Showed up and was told my time had to be pushed back 45 minutes to 1.5 hours due to staffing issues. I mean why no courtesy call? You had my number. My time is valuable my schedule is important to me. Very poor customer service in my opinion. Poor communication set. I do not recommend this local company."
"Had a great time! They got me in right at my appointment time (which I always recommend making an appointment!), they let me know an accurate wait time (since I stayed during services) and it didn’t take long at all! The technician (Sergio) even came inside to check on me and let me know where I was in the queue of cars. The staff inside the lobby was also very very friendly and despite their busy day took some time to chat with me, which I always really appreciate. The price was exactly what I expected, with no surprises. I will 100% be using this location anytime I need anything done to my car. The only thing I would recommend is to ~call~ to set up the appointment because I’ve had some issues making the appointment online/through the app."
"The customer service here is poor! I came to get services on my car which i had an unpleasant experience with the manager David. I scheduled an appointment at 1p. While I sat patiently for two hours before my car was pulled to begin to have work on. As other walk in customers came and was service before me. As the man continued to look me in the face and smirk! He was rude and very unapproachable. I received my services on 12/02 just to have come back in two weeks because the services I was suppose receive showed up needing maintenance on my dash board. He was condescending when addressing my concerns. RACE definitely played apart in his demeanor towards me and that I am a woman. I have been using Firestone for years now and never had an issue with customer service. It’s just untasteful that he didn’t have any tact and hiding his RACISM!"
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