Baker's Flowers & Gifts

"Excellent customer service and very understanding. Ordered flowers for my wife for Valentine's Day to be delivered at her work. My wife's work then proceeded to inform them at 9:30 they will be getting off at noon. I called Baker's to ask them if they could get them delivered by noon and they jumped right on it. I greatly appreciate it and my wife loved the roses! Thank you"

"I love Bakers!!! Always friendly and helpful! Ordered flowers for my daughter in law to celebrate her last college final and they are still fresh two weeks later!!!"

"I learned of a friend's loss on a Monday afternoon and wanted to get flowers to them the very next day, so I located Baker's Flowers & Gifts as a location close by and thought this would be the most reliable option for a quick delivery. I placed an order for a Tuesday delivery, but I wasn't notified until Thursday afternoon that an issue had occurred and these were not able to be successfully delivered. I completely understand that things happen, but due to the delay in notifying me and not wanting to inconvenience my grieving friends for a delivery already days later than planned, I asked Becky if possible to cancel the order. Not rudely or demanding, just "Is it possible to simply cancel and refund this order at this point?" I noted that my recipients had been able to successfully receive another floral delivery, not as a means to accuse the company but just to convey my confusion and the information I was aware of. Becky interpreted this as an accusation that they had made no attempts to deliver and called me. She started off by clarifying the situation, which is great, but then she proceeded to lecture me on these accusations she thought I was making. At this point I had only had the opportunity to say hello and confirm my name before she began to tell me how I shouldn't have said these things, so I tried to interrupt and say that it seems there was a misunderstanding and I didn't intend to accuse them of not attempting to deliver at all. I mentioned that I would have appreciated the opportunity to clarify this from the get go and that as someone whose job is to personally provide customer service, I would never call a customer and start telling them they are in the wrong before trying to come to an understanding. She interrupted me to say that she couldn't believe I would speak like this to an elder. I was simply trying to clarify a misunderstanding and note that this could have been discussed more professionally, but every time I tried to speak Becky interrupted to speak over me. I was informed that they had already made other arrangements to deliver the flowers to a family member of the recipient. It was clear that they had already resolved the situation and were not requesting my approval, so it ultimately felt like Becky called me simply to put me in my place. I was barely able to get a word in at any point (my spouse was sitting next me and mentioned that they could hear her speaking over me at all times). In my email I had also included a brief side note that they maybe needed to update the email address in their confirmation emails, just as an FYI. I had previously replied to that email to check in on things and didn't receive a reply, and then the outreach I received came from a different email, so it seemed like maybe an update was needed! I didn't mean this as anything spiteful (in my job it would be really helpful for someone to give me a heads up if they noticed something like this), but Becky took this as a personal attack and was lecturing me about how uncalled for this was at the time that I finally just gave up, attempted to speak over her to note that this was extremely inappropriate and please not contact me again, and hung up. I'll gladly acknowledge that a few of the choice words I included there at the end were not polite, but at that point I had been lectured for 4 full minutes. Things happen, misunderstandings occur, and running a small business is not always smooth. I am 100% understanding of that. If Becky could have replied to my email saying "Hey really sorry about this! We've been able to find a solution and these will be delivered today!" that would have been really lovely and I would have been a satisfied customer. Instead Becky took a whole lot of personal offense to a very basic customer email and called to offer a lecture from an elder."

"Ordered birthday flowers for my mother Tuesday morning, they were to deliever them across the road, so it is not like they had to travel far to get there. Anyway I went to see them yesterday about 24 hrs after they were deliveried and the flowers were not only dieing but the other flowers that were there from other local florist were so much better. I had a balloon that was $6 dollars, would have left it off so she could have gotten live flowers. And there was plenty of water in the vase. Think before you send flowers from here!!"