A Comfortable Climate

"My fan stopped working today, and with a 2 month old , I could not wait until Friday , which is what the company the holds my warranty wanted me to do... I called A comfortable and the woman who answered the phone found me a tech to come out right away! I was so grateful! Mike our tech was awesome and even dealt with my crazy 2.5 year old harassing him! He was in and out in 30 min and I will definitely be using them again !"

"They are literally a rip off (pun intended)!! First time using them, providing routine servicing in November and signed up for one of their servicing memberships. The tech decided it was OK to rip off the servicing logs from the previous owners that we also used to log our filter changes, etc. They entirely removed a second attached servicing log which accounted for the previous 3-4 years (2015-2017) because it wasn’t attached as well. Then, they peeled off the contact information of the previous owner’s preferred company on the first service log sticker which included over $4000 worth of work on the AC system (which was still under warranty through this month). I guess all of this defacing of our servicing logs so we don't call anyone else but them? "Shoot yourself in the foot" why don't you?" I don’t know what was done in the last 3-4 years that may be under warranty because that log was removed by their tech! It's very insulting and disrespectful to come into one's living space (be left alone to work because I think we trust you enough to not stand over your shoulder) and then you deface the homeowner's servicing records?! How would you feel if I came to your place of business, went to your furnace room and began ripping the serving logs and dates off your commercial furnace? …or maybe go to your car and take off your mileage sticker for oil changes? Stuff like that? You get the point? I'm not interested in this company coming out to fulfill the membership agreement we already paid for. I just noticed this recently because we were getting ready to call for spring servicing. We don't trust them at this point."

"Don't waste your time and money! They come out, collect your deductible if you're using home warranty, and don't fix the issue. Expect to see them again soon. Mine was finally condemned, and they didn't send my claim in while my kids, pregnant wife freeze waiting resolution. 2 days in now, and nothing....Look forward to 3-4 more days with no heat. Thanks Elizabeth at A-1. She had to leave early that day. I'm so glad you take care of your customers. Look at his response!!!! Now he’s even lying to make it not look so bad. Saying I was drunk and threatening!!! Wow what a handful! I simply asked the company to file my paperwork to the warranty company ASAP as we were in winter storm mode and my family was freezing! His daughter you talk to their said, sorry but I’m taking off early today and don’t have the paper work. Can’t file it yet. Of course this upset me but I absolutely did not call her names or was I anyway threatening. The home warranty company had my case on Medically Emergency while his company never even sent in my paperwork. The fact that this owner just made up these accusations in his response hopefully proves to you that he is not worth your business. By the way, I had a new guy come out the next day in 8 “ of snow and literally laugh at what A comfortable said. He ordered a new inducer motor and installed it that day. He even had the heat on when he came to inspect, knowing we were cold. Great guy! A comfortable climate is terrible and hope everybody who reads this steeres clear."

"As far as the technicians that came to the house and the quality of the work, very good to deal with. Our furnace died during a pretty cold period and when I enquired after a few days as to when it would be installed I was reminded that I wasn't their only customer! If you can look over a couple of their office people, I would recommend them!"

"Spent 425 on 35$ in parts that needed replaced, and then less than a week later my unit began leaking. Spent another 120 on a service call that nearly ended up being 275 for a thermostat replacement, which are 50$ at Lowes with simple instructions to install in 10 minutes. Overall I'm highly unsatisfied with the work done and the amount I paid.. so only use this company if you wish to spend hundreds of dollars on labor for simple jobs. Work was good I'll admit, but price I feel I was severely robbed, and was told by another HVAC technician that the work performed on my unit was very basic and nowhere near worth around $550."