H&R Block,

10435A Indianapolis Boulevard, Highland, IN 46322

"Rubina is extremely intelligent and looks into all aspects of efficient filing and next year as well. Between on line communications and document delivery, I only spent 10 minutes in the office and no minutes on the phone. Convenient, time saving tax preparation thru Rubina"

"worst experience i’ve had. the “tax expert” seemed like it was her first day on the job. constantly having to tell her she was making a mistake because it was screened shared. she kept having to get up and grab some other lady to come help because she didn’t know what she was doing. she told me “i didn’t look happy” so grabbed the other lady again and changed something with numbers and somehow got me a higher number. also CONSISTENTLY brought up how our child wasn’t biological infront of her. why bring it up? we told you whose claiming her should of been left at that. didn’t have to keep bringing it up 4 times. OH and TRANSPARENT pricing? no one goes over any of that until you’ve signed everything and then decide to ask how will you be talking care of the $380? if i knew that from the jump i would of NEVER made it through the door. but don’t worry they have a big sign where customers can see that says “customers don’t walk”. my partner walked out the building because he decided not to file his taxes there and the lady asked if i wanted her to review his information since he left. i said no they are not here. i will not be doing anything with their information. constantly hounding me to look at my partners tax return because they walked out. overall would never recommend. awful service. don’t know where they hire the people prepping your stuff. not worth the price. i never would of went through with my taxes if i didn’t already sign everything and spend 2.5 hours."

"I have been coming to Pam for over 10 years for my tax prep. She is such a genuine, caring lady. She makes me feel like part of family not just a client. I have used other tax services in years gone by and never got the awesome service that I get from H&R!! I will continue to make the drive to have her do my taxes every year!! Awesome job Pam and all the others in the office at the Highland Grove office!!!"

"Easy as can be! Pam did a great job with my taxes and my boyfriend's taxes. Everyone in the office was courteous about my kids peeking around and being a little goofy. Of course it costs money, what doesn't these days? I choose H&R Block because I know they're doing things right, I don't want to risk messing something up trying to file my own taxes."

"Poor experience. I had an 8:15pm appointment. When I arrived at 7:55pm I was told the client scheduled ahead of me was not schedule with the appropriate type of person, which was going to push my appointment back by 20 minutes. I said fine. It wasn't until 9:55pm, 2 hours later, that I was brought back to sit down with a tax advisor. She told me that she couldn't do my kind of taxes, that I'd have to come back on day-shift. I don't understand why it took them 2 hours before they could tell me if they were even capable of handling my taxes. What a waste of an entire evening. Something to note, the woman in front of me was absolutely furious because of how she was handled, rescheduled, and so-on. She was about to walk out the door when she was finally called back. I should have taken that as my warning. I wouldn't go back to these folks, as they don't seem capable of handling much - let alone scheduling."