H&R Block

"I have been a customer of H and R block for 30 years and will not be returning after the experience we had this year . Our tax preparer was unprofessional, crass and had no customer service skills . We waited for 40 minutes after our appointment time , she pulled up some else’s taxes and was starting ours until I told her . She was not present or focused which made us both uncomfortable. She told us we were missing a form which we had and she didn’t listen when my husband explained the name had changed . We returned a week later with the same form to have taxes completed. During that time , she made some off the wall comment that they have fairies that come in and do things with the tax return! She would not take no for an answer about scheduling an appt for next year when we already knew we would never return.I completed sent survey the next morning and rec’d a call from some district manager who stated she would like to give us some money off on our return fee but she wasn’t sure how and that the return was kicked back due to an error. She said she would call me back and never did . She didn’t seem to like it when I didn’t want to schedule for next year with a different preparer. I’m so disappointed in the lack of value and customer service for long time clients. Do yourself a huge favor and don’t go to this location. Look for professionalism and customer service elsewhere. You will not find it here."

"Carol is one of a kind. Very knowledgeable , able to go over the forms line by line with her clients. A truly value add gem"

"Mikey was amazing. Quick, efficient, proficient and has a pleasant demeanor. We will return for our tax needs."

"Sophia my tax preparer was amazing,she explained everything and was knowledgeable and patient. I felt very comfortable speaking with her and will highly recommend her to my family and co-workers"