Tom Wood Volvo Service
4620 East 96th Street, Indianapolis, Indiana 46240
About the Tom Wood Volvo Service
Tom Wood Volvo Service is a premier car repair institution located at 4620 East 96th Street in Indianapolis, Indiana. Specializing in Volvo vehicles, our team of expert technicians is dedicated to providing top-notch service and maintenance for all Volvo models. With a commitment to quality and customer satisfaction, you can trust Tom Wood Volvo Service to keep your vehicle running smoothly and efficiently. Visit us today for all your Volvo repair needs.
Photos of Tom Wood Volvo Service
4620 E 96th St, Indianapolis, IN 46240, United States
Opening hours of Tom Wood Volvo Service
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
08:00 - 16:00
Sunday:
Closed
Reviews of Tom Wood Volvo Service
"Scheduled appt. 2/17/24 @ 1140am for a used car diagnostic check and inspection. During travel to the appt, the suspension dropped in the rear and service warning light came on the dash. Safely arriving at the Volvo facility, Jerry Bronson (service advisor) took a look at the suspension and informed me the pump didn't "sound good". He went inside the vehicle and was able to lift the vehicle off the frame. Told me the diagnostic was $250 and another $225 if I wanted an oil change (declined). This was 1135am. He sends me into the customer lounge to wait. 3 hours later, no update from Jerry. At 145pm I am unable to find Jerry and ask another employee for some help. He tells me that he will ask and let me know. The employee comes back in 5 minutes and explains it'll be another 30-45 minutes before the inspection report. 215pm I haven't heard anything from Jerry and decide to go look for him myself. He was at his desk (finally) and I asked him what was going on and if there was an update. He had the paperwork in hand and started to explain the results. I explained to Jerry that I needed to contact my 3rd party warranty company to see if they'll take care of the issues. The 3rd party warranty says they needed the service advisor to call them to start the process. Jerry tells me he is unable to call them because "I have things to do" and refused to call and tells me he will call first thing Monday morning (2/18/24) sends me on my way without resolving the issues. However, the suspension problem that I experienced on the way down was not addressed. He explained that they didn't find a fault code (when the suspension light was clearly ON when I arrived and he even looked at it) and nothing could be done unless the fuse blows. I asked if the vehicle was safe to drive (1 hour commute each way) and he said it was. This level of customer service is unacceptable to me and I am questioning if I should purchase a Volvo, especially from this dealership if the level of service is this poor. Now, I'll have to sit for days and wonder if Jerry will indeed actually call my 3rd party warranty company or will I have to hound him to do it?"
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