Pallidan Tub Refinishing

"Aaron likes to use the company van as a weapon. Pulls over to let you pass but as soon as you go to pass him he tries to push your vehicle into oncoming traffic. Good job Aaron! Appreciate you risking my 3 month olds life because you felt the need to road rage over nothing."

"Great experience! This is our second time using the company, and the first guys estimate on how long our finish would last was spot on! The warranty lasted for as long as the finish did (and we are hard on our tub). He really knew his stuff. This is our second time using Pallidan to refinish our tub, and very pleased with service. Prompt, respectful, and really knew what they were doing. Tub looks brand new. They rescheduled for me the same week when something came up. Called early in the morning the day before to give me a heads up that they would be running late which I appreciated. Then, they arrived exactly when they said they would. Office very responsive and easy to schedule."

"I have mixed feelings on Pallidan. Ultimately, I do recommend them, with significant reservations: I contacted them several times leading up to my remodel and they were pleasant on the phone and very helpful. I scheduled the refinishing for my cast iron tub for the end of my remodeling schedule as they recommended. They came out and refinished my tub - they were on time and it looked great in my initial inspection. The fumes were pretty significant (more on this later). They told me not to use the tub for 24 hours. After that time I went and looked at the tub and there were 5-6 "runs" in the tub where it looked like too much of the product was applied, and it pooled up in the vertical spaces on the tub. I called Pallidan and sent them some pictures of this. They were apologetic of this and promised to make it right. They came out a few days later, sanded down their old work and refinished again. Another 24 hours we can't use the tub and another several hours of fumes to deal with. I looked after 24 hours and this time there was issues with the finish near the drain. The product was applied to the drain itself (it was removed the first time) and there was also bubbling of the product immediately next to the drain. I called them again and they were apologetic and promised to make it right. They came out again, re-did the work, and called it good. Another 24 hours without the tub and several more hours of fumes. I think they got it right on this third visit - I haven't had any issues since, and it's been a few weeks. Their website says that the smell is akin to someone painting their nails. I'd push back on this a bit. It's a very strong chemical odor, much stronger than nail polish. It's the worst for the first 3-4 hours while the product is still wet, then it dissipates more. I was uncomfortable enough with the smell that I had all my windows opened up in the house and set up negative air in the bathroom for additional ventilation. They do have an exhaust system they use but it was routed to a window outside of the bathroom, so that meant the bathroom door was open during the refinishing which caused the odors to spread. After 24 hours I'd say the smell was more like that of someone painting their nails, and after 48 hours it was gone. Since I had to go through this three times, I was especially annoyed by it. The product itself is beautiful and appears high quality. It's high gloss, very bright white - looks fantastic. I'm really happy with it now and this would be a 5-star review if they got it right the first time. Otherwise, the professionalism of the installer left a bit to be desired. For example, when he took off all the masking paper over my tile, he stuffed it all into my tiny bathroom trash can, where it obviously didn't fit, and left it there for me to deal with. This is the first time I've had a contractor leave their trash in my house - either take it with you or at least use the big garbage bin in the yard. If I were refinishing another tub I might call Pallidan - haven't decided yet."

"tl:dr; I highly reccommend Paladin. Professional, personable, on time/early, excellent work, COVID-19 compliant, discount for paying in cash. I contacted Paladin to reglaze an incredibly beat up 60 year old cast iron Tub. My tub went from being beatup & stained to pearly white. Here was my experience: 1. I left a voicemail because the line was busy. Kim called me back shortly (only 30-60 mintues later). Kim was incredibly energetic and very nice and polite, and she was knowledgeable about the whole process, ensuring my DIY bathroom project was in the correct state to have my tub reglazed. Kim also told me $20 off if payed in cash. Scheduled an appointment. 2. Rich was 20 minutes early for my appointment. Rich adhered to COVID-19 guidelines by wearing a mask & staying socially distant. Rich is funny, personable, polite, and most importantly is *excellent* at his craft. Rich educated me on to how to keep the value of my tub though maintenance (cleaners to use, cleaners to avoid, what type of caulk sealant is best for their finish), and explained in very explicit terms the terms of the 8 year warranty (stellar value). The warranty stays with the tub, so if I sold the house, the next owners would be able to use this warranty (so long as they did not violate the warranty)."

"Erin from Pallidan was great! He was on time, efficient, and cleaned up after himself. We went with Pallidan after a coworker used them and shared their great experience. After Erin was finished, he gave great explanation on what to do, and what not to do, and answered all my questions. Not only that, but the tub came out GREAT! I knew it needed to be done, but it was like a new tub when he was done. This is a family owned business, and Erin is the son of the owner, so he really knew what he was talking about. I would definitely recommend this company."