Banfield Pet Hospital 7730 South Cicero Avenue, Burbank, IL 60459

"I've been using Banfield over 10 years. I like the staff, they really treat my boy well. They do all they can to get appointments according to my schedule."

"HORRIBLE! The fact that the receptionist has a messed up attitude should had been a red flag. Took my dog at her 9am appointment. Called at 2pm after not hearing anything and no answer after trying several times I decided to go in person. They still made me wait 45 min for her. . I been calling since then more than 10x's Through the pet store and directly and no answer. receptionist answer once to put me on hold for 25 min just to be sent to voice-mail They never told me about my concerns my dog still has the rash and no answers were given. Horrible, HORRIBLE service. I WOULDN'T GIVE ANY STARS"

"This does not have to do with the pet hospital itself! They have always took care of my dog. This has to do with the third party insurance. Do not get the pet insurance!!!! I've paid for 12 years and when I called to cancel because my dog is now deceased, they said I have a balance because he received services which I paid for at the appointment! When I asked for a supervisor, they said and I quote, they would have to send a request for a call back within 24/48hours and to speak with a supervisor immediately was not an option! Horrible, horrible experience. I would have stopped coming here if I knew that's how they're insurance company treats people!!!"

"I took my dog here for a rabies shot and a heart worm test at 9:30 am around 12 pm I called to check on my dog and they said she wouldn’t be ready until MAYBE 3pm. That is 6 hours of sitting in a kennel. I picked her up at 12:30 and she peed in the office 10 minutes after getting her because they didn’t take her to the bathroom for the entire three hours she was there. I will never be taking my dog back to that place again. If you’re understaffed then don’t make as many appointments. They should have disclosed a wait time. I’m beyond upset my 11 year old dog had to sit in a kennel for three hours by herself, listening to other dogs barking, clearly not even allowed to use the bathroom while she was there."