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Sears Appliance Repair
2801 Calumet Avenue, Valparaiso, Indiana, United States
About the Sears Appliance Repair
Sears Appliance Repair is a trusted institution located at 2801 Calumet Avenue in Valparaiso, Indiana, United States. Our highly trained technicians specialize in repairing a wide range of appliances, including washers, dryers, refrigerators, dishwashers, ovens, and more. With years of experience and a commitment to customer satisfaction, we strive to provide efficient and reliable repair services to keep your appliances running smoothly. Contact us today for all your appliance repair needs.
2801 Calumet Ave, Valparaiso, IN 46383, United States
Opening hours of Sears Appliance Repair
Monday:
07:00 - 23:00
Tuesday:
07:00 - 23:00
Wednesday:
07:00 - 23:00
Thursday:
07:00 - 23:00
Friday:
07:00 - 23:00
Saturday:
07:00 - 23:00
Sunday:
07:00 - 23:00
Reviews of Sears Appliance Repair
"Called in to get my GE washing machine repaired as it was not draining and spinning. First time I called was on 01/31/24 and Rudy showed up. Sat in the drive way for a face time call for 15 mins. Finally came in and he pulled out my wife's hair pins from the machine using a magnet and said it was fixed. I asked is there nothing else you can do to fix? He said there is a computer and there are no codes for him to fix. I paid $119 as I was assured if the same issue showed up there would not be a charge. Worked for a few days but then the same issue showed up and Rudy showed up on 02/12/24. Sat in drive way for 15 mins on facetime meeting. This time he did not run the full diagnostic and I stood there to see what he was doing. He took some more pins out, which I knew would happen as not everything was cleared out, and he asked for $119. I said that he mentioned there would not be a charge for the same issue. I wanted to run a full cycle ~30 mins to ensure that there is no problem but he said he does not have that time and wanted me to pay. I said you can bill me but if you cannot wait for a wash cycle to complete then I cannot pay. Also, I said I would pay if he opens and washer spin head to assure me that there are nothing else, but he was reluctant to do so and said it will be $289 to open the wash machine spinning head. I said fine so do that. He told me that he is the technician and the machine does not need to be opened so I asked him to stay to ensure that the cycle is complete but he said he cannot stay and left. Also, note I had called the customer service call center and they had said there will be no service charge of $119 when I set up the second appointment. He said that the customer service sits in India and they can say whatever they want. Finally he left and the machine still does not drain and spin. Also did not get charged or paid for the second service. What a waste of time."
"James was very knowledgeable and professional. He explained things and gave me recommendations. Very pleasant experience."
"I had a bad feeling when I signed up for this warranty. I knew it would be difficult to file a claim for the first time after paying for the warranty for almost a year! A technician came to my house on Friday to repair my broken stove. He left and said he had to order parts and would be back the following Friday. He was a no show, no call. I took off work and he did not show up! I called on Monday and was informed that I was waiting on parts to be delivered. Parts were already delivered to my house, so I assumed they would be there on Friday as promised. After messing around with the automated system for over an hour, I was finally able to speak with a live person. I was informed that I was still waiting on a part. I don’t understand because all of the parts had been delivered. No one called to even see if I received the parts! I tried calling again, today and was not able to connect to a live person. This sucks! I would like answers as to when I can get my stove repaired so I can cook!!! I would never recommend this company to anyone! Terrible customer service, because there is none! Very frustrating not being able to discuss your claim. This is a really bad and unprofessional business. I would not use this company ever again!"
"Service man dropped the refrig door twice big booms! 2nd. time we went in the kitchen and he said he was sorry............he gouged a quarter size hole in our cabinets. Claim made......1/4" deep badly damaged."
"My Service man was wonderful! But for three (3) times I waited from 8 am to 6 pm and they would change the time and then cancel at 5pm 5:45pm and 6pm! Not happy! This dryer has been messed up for a year now ! Hopefully it is fixed now!"
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