Country Critters Veterinary 3016 West Glacier Drive, Monrovia, IN 46157

"Since 2016 we have used CC. 1/31/24 my dog Myles came up with knot under his eye. It looked bad. Now, since 2016 we have spent close to, or more than, $5000 with these folks. On 2/2/24 I call to ask if they can see him. They say 2/12/24 is the soonest they can see him. What good does that do Myles? I have moved on . You can't squeeze him in for 10 minutes. Done!!! Your dog might have something serious, but you have to wait 10 days."

"We love our vet! They have taken such good care of our critters for years! They are a bit expensive, but worth it! We used to take them to a cheaper vet, but they were not well taken care of and actually came home sick several times from grooming and annual checkups."

"Took a 12 week old puppy here once they took the dog out of the room I could hear the dog screaming when he was drug back into me he coward under the chair the whole time and had pissed all over himself I was told all they were trying to do was put him on the scale and he nipped a vet tech’s hand and that it just broke the skin and that i was going to need a trainer I’ve worked with animals my whole life and I’m sorry but if you can’t handle getting nipped by a 12 week old puppy and your reaction is to beat the living hell out of it you probably need to find a new profession"

"I have taken my senior mom's cat to this Vet clinic a handful of times in 2023. I am reasonably veterinary medicine savy, having worked on the research side of animal health. It hasn't been a positive experience with Country Critters. Very poor communication with clients, and the front office staff appears to not know one class of drugs from another. Plus today the vet tech told me that steroids "are a type of antibiotic." (I have experienced this particular tech as abrasive and pushy before). News flash, that's a false statement as they are two totally different classes of drugs. Further, I haven't even metany of the veterinarians; it's not ok to charge a vet exam fee and not even speak with the client. This clinic takes the animal away and does everything out of sight of the client, in my experience. Client is completely excluded. Not ok in the post covid era. Today they gave the cat the *wrong* shot (steroids instead of antibiotics), when the appointment was booked for an antibiotic shot and I clearly stated I was bringing the cat in for an antibiotic shot when I checked in. (Office staff apparently did not know the difference between steroids and antibiotics). The cat was taken away, to get weighed to see how much to give him, or so I was told. Then he was brought back to me, shot given, with *no* communication from the tech at all. No verification from clinical staff on what was being done. This mistake never would have happened if there had been communication with the vet tech and I had been consulted. I was not invited to go into a room with the cat (I had been told he was only being weighed). It's very important for the veterinary professional to verify with the client what is being done, and this didn't happen. On checkout, I asked if they had given the cat an antibiotic shot, as the charge didn't seem correct, and I was quite certain that the name of the drug on the receipt was for a steroid. Front office staff told me yes, the cat had been given an antibiotic shot. A quick Google search verified that a steroid injection had been given. The only reason this mistake was caught was because I have the education and background to realize that the cat hadn't been given an antibiotic shot. Most clients aren't going to have the knowledge to be sure their pet is given the correct medication. To be fair, I wasn't charged for the steroid shot that shouldn't have been given. But the mistake absolutely never should have occurred, and wouldn't have occurred if the tech had actually spoken to me about what he was planning on doing. The office staff member obviously didn't know the difference between an antibiotic and a steroid, which makes it all the more critical for the veterinary professional to check in with the client about what medication is being given to make sure it is the correct medicine and the client consents. If I return to this clinic (my mom's choice ultimately) I will definitely insist on being with the animal for all exams, and speaking with the tech before anything is done. No way I am letting them take the cat away without a 100% clear understanding of what they intend to do. And I would absolutely prefer it if the cat is treated in the room with me. This evening I got a call from the vet tech who treated the cat explaining why the vet couldn't call me tonight. He told me steroids were a type of antibiotic, which is false. He also told me that the appointment notes said that it was for a depo shot. The appointment was made for an antibiotic shot and the office staff was told the cat was checking in for an antibiotic shot. If the staff doesn't know the difference between the two that's a training problem. It shouldn't be a Client problem."

"We have been using Country Critters for about 10 years. They helped us through the loss of one dog and the level of compassion we received was amazing. They were so thoughtful and patient as we said goodbye to Saydee Rose Fast forward several years and we adopted a GSD. I didn't hesitate and called Country Critters to get Ranger Joe in. They scheduled him right away. When he injured himself they squeezed him in on a Saturday."