Midland States Bank 980 North Kinzie Avenue, Bradley, IL 60915

"The ATM is always out of order, the drive thru is extremely slow and I’m tired of paying a 3.99 “maintenance” fee. You’re a bank, why do I need to pay a fee to have my account “maintained?”"

"This is the worst bank ever. My mother has a loan with them she paid it off in november but they keep telling her that she owes them money with no explanation. She wrote 2 letters they dont acknowledge. My mom does not do online. I tried to go online and contact them but I had to register and have password I did not want to do that. They wont call her. The customer support line they have 815 937 number is terrible. It was busy today I called them twice and they hung up. I feel this bank does not want to talk to their customers. She wants to go in and talk to someone if someone would answer the phone so she can make a appointment but that is a challenge. Maybe they are closing ? After she figures the mess out she wont be back. We are just going to go their hoping bank is open to the public. The bank did call my mother and solved the problem a week later. She did pay off loan. Thank you !"

"At first when the banks switched from Homestar to Midland there were a few hiccups along the way. However I’ve grown to like Midland, they are very helpful and quick to resolve issues. Today I spoke with Scott and he was beyond helpful. I’ve been dealing with fraudulent activity, and for the first time in the past few weeks I can actually breathe, not only was he able to help he was very informative and kind, it was much needed after endless calls and being placed on hold or call backs. He offered his assistance for future matters and I appreciate his help and that gesture more than he could know! Great job Midland on snagging such a good representative!"

"Speedy with withdrawals, slow with deposits. Issues seem to be a regular occurrence with accounts here and are treated as such. No speedy fixes when it comes to thier mistakes. Expect to be treated rudely, and to have the blame put on you. You are better off putting your money in a sock."

"If you're looking for incompetence and unfair banking practices that result in fees look no further! This is the most incompetent Bank I've ever had unfortunate dealings with! I've been banking with them for years and I'm done now ever since Midland State Bank bought out Centrue everything has went to pot! You don't receive account alerts until days later they show deposits have posted to the account but then take withdrawals first resulting in NSF fees. I could go on just do yourself a favor and don't ever do business with these incompetent jerks!!!"