Arnold's Fine Jewelry & Gifts 110 East 7th Street, Rochester, IN 46975

"Never open at 10:00am the sign on the door says 10:00am must have went out of business??? We drove all the way there for months now wts thx"

"Took my gold ring band in to be resized and it is now ruined. I brought it in, tried different sizes to see what I wanted, and they said they would call me with a price estimate a week before the repair to make sure I agreed on the price. I waited two weeks before I finally called and asked what was up. I find out they did the repair without calling me and that there were some issues during the repair. Many excuses as to why they didn't call and even more excuses as to why they messed it up. "We don't typically get these kind of rings and we were not sure how to do the repair. If we had known more about the ring before we took it we could have done a better job." Followed by: "We get tons of rings everyday for repairs and it's easy to get sidetracked and forget to call." Tons of rings everyday but for some reason had never seen anything like mine, a simple gold ring band. No intricate designs, no stones, no markings. Just a band. I finally go to pick it up to find they completely butchered it. It's no longer smooth and shiny, it's bumpy and warped. Looks darker and more like a hammered piece of gold shaped like a ring. It looks nothing like what it was before. And to top it all of, it was too small. They didn't charge me anything and I honestly would have refused payment if they had. I will never seek business there again. They devalued my ring which meant a lot to me even if it was just a simple band."

"Very friendly staff, helped every step of the way, bought a wedding ring set, and later bought a pendant necklace for a fair price. Wife loved them both! Will do all my future jewelry buying with Arnold's"

"I took my jewelry into Arnold’s for cleaning and asked them to check for repairs that might be needed. The Rochester store staff did an excellent job. Repairs were made in a timely manner. I also purchased a gold chain for myself and two men’s bracelets as gifts which were reasonably priced. I highly recommend Arnold’s for your jewelry needs."

"While I am very pleased with the work and grateful to wear my wedding ring again, am sorry to report a key piece in service was missed. Money is tight and I requested an estimate to ensure I would be able to pay; however the his didn’t happen. I received a call stating that the jeweler missed the estimate note, my ring is finished! Thankfully it all worked out; everyone is happy. Thankful I was able to afford it."