Verizon

"Honestly had alright experiences until today. My problem im assuming is with verizon itself. Why oh why when i pay with cash the currency we use here in America do i get charged a fee for paying with cash?? Its literally what we use here in America. Im assuming it has something to do with the company being a greedy p.o.s and squeeze every cent we can out of under paid workers. Please stop being such a place of greed and pricing everything 800% of what you paid."

"Incident happened 03Nov.23 around 5:30, in which my appointment was at 5pm... but the store was somewhat packed. Chelsea Browning, which I was told is an assistant manager, waited on us. Now, when I say us, I mean me, the person that was with me, and several other customers simultaneously. The problem came about when she forgot her role and proceeded to take it up several notches, snapping, talking about she getting frustrated because we was indecisive about what phones we wanted. Unprofessionalism at it's finest. I had to remind myself that I was a member of PBA, and just remove myself from the situation. I felt so uncomfortable and don't ever want to do business with Victra after that treatment from Chelsea Browning. I am appalled that Verizon would allow their customers to be treated like this. They got my money but all we got was a slap in the face and an exit stage left."

"I would be careful ordering online here! I placed my order for their last IPhone 15 Pro Max at 1:30, came in at 3:30 to be told they were selling it to the man who walked in before me. Even though I had already paid for it two hours prior. Claims she didn’t see my order until I was there and canceled the order after finding out."

"I've been with Verizon for 5, almost 6, years now. They've been going downhill drastically in tye last two years. When you go in for a new phone or their plans change no one can tell you and exact price or what you're paying for. Everything they offer is at a considerable mark up. When you order a device, they tell you they'll call and they never do. Then Verizon charges a $25 fee for them to set up your device. It sonsist of taking the device out of the box, putting in a sim card, and turning it on. Why are we paying these stupid fees for what should be customer service? Then when I'm told my bill will be X-amount it's ALWAYS a lot higher. I added a smart watch and was told my bill would be $20 higher...it went up $97. I took the watch back. I spent $141 to pick it up. When I did a return my refund was $25 after all of their "fees". This corporation socks and so does this branch. I'm going back to AT&T ASAP."

"McKinzie greeted us and helped us with no waiting. She explained everything we asked and offered important extra details. She offered the phone and accessories with no pressure. She was friendly and seemed to enjoy her job."