Hay-Bush Mechanical, Inc.

"These guys installed a new furnace for our business and do top notch work. Good communication and a great small business for our community."

"During a deep freeze, we had issues with our furnace I called 2 HVAC services in town. Hay Bush the first to get back to me. The technician came out looked at the furnace saw orange flames turned around and told me we cannot use this furnace. And even proceeded to bash another HVAC company we had used before in town . No investigation was done about the cause of the orange flame which there are many reasons for an orange flame in a furnace, many repairable, the orange flame is dangerous because it can release carbon monoxide, but since my fully functioning carbon monoxide detectors weren’t beeping, I didn’t believe the scenario that I was given the tech proceeded to tell me we needed a new furnace again after not investigating a cause of the orange flame because it was in the negative degrees outside I was adamant that he just order us a new furnace, which I believed would be quickly attended to. the next day heard nothing about the status of the furnace or anything. Our house was now 37° and we were worried about our pipes freezing and having a very expensive plumbing repair. I called some HVAC service about a way of getting a furnace faster than Hay bush is apparently going to do? many companies in the area were getting calls about furnaces that were not operating. Hey Bush told me we were on the top of the list since were customers with no heat. Wednesday arrived. I called spoke to a secretary, explained that we were waiting for a furnace and our house was freezing. She didn’t seem to care only that notice I was unhappy and wanted to know if I wanted to cancel my order then said the manager would get back to me, it was six hours later when someone got back to me but we already had a furnace delivered and another HVAC technician with another company here putting it in Our experience with this company years ago was also horrible. Our plumbing jobs kept getting booted by emergencies ended up taking twice as long, the job was something that would take half a day took several visits to complete. Service is not a priority with hay bush. You end up in a quagmire of other customers and not enough technicians and not availability to get equipment needed in a timely fashion especially in a high need environment. Neighbors of ours had a furnace die. They were told they need a new furnace now they’re waiting in a freezing, cold house and they’re senior citizens and I can’t believe that they have not been given priority by this company, since we have had fluctuating single digit temperatures for the last several days again service is not a priority with this company, apparently selling furnaces to people that probably only need a repair. Many parts and older furnaces are difficult to get but many problems are repairable. In this throw away culture it’s no wonder these companies just want to sell you new equipment and not a lot of people can afford to buy a new furnace which is very unfortunate because they are expensive."

"I had an appointment for refrigeration repair at 9am, they later asked if 1pm would be fine, I replied yes, anytime, but the sooner the better for it was going to be a busy weekend, I added that I would be around all day & just lived above our business. 3:30 rolled around & they hadn’t arrived yet so I called them. I was asked, do you still want service today? I replied well yes of course. Then was told that they were running behind so they wouldn’t be here until after 4pm, in which case I would then be charged over time. So I replied, let me get this straight, you are going to charge me over time because you are running late? I had a scheduled appointment. The office manager then got on the phone & confirmed that any repairs after 4 will be charged over time. Said it was a miss communication because I said anytime was fine. I suppose that means that they can then show up after hours to get over time. I HAVE NEVER IN MY LIFE EXPERIENCE SUCH POOR CUSTOMER SERVICE. I canceled this appointment & will never use them. The office manager needs a refresher course on customer service. This is no way to gain nor keep customers."

"Furnace stopped working on Christmas during our cold spell. Called and got a tech on the phone within 10 minutes. Was at my house in 40 minutes like he said it would and fixed my furnace! Customer for life!"

"Great service! Great work! They put in a new furnace for us. He gave us a heads up that they might be pricey, but we didn't think it was bad- the guys left no mess, were actually pretty quiet compared to the ruckus we were expecting, and we've had zero problems with the furnace they installed."