Internal Medicine Gagan S. Chadha, M.D.

"Does not call in prescriptions,when they are due to be filled. Never get to speak to the nurse, always goes to there answering service."

"I agree with the review of "Esther". Dr. Chadha is an amazing physician. My review is also not about him, but about his answering/nurse service. The answering service in Dr. Chadha's office is terrible; they never respond on time. Even before the COVID-19 pandemic, in the early months of 2020, I had worse experiences. I had visited doctor's office in February 2020 and had to wait for more than one hour, just to have the nurse come to the front desk and attend me. Later (even today) I had so many ordeals with them. I have kept Dr. Chadha as primary physician after moving out of West Lafayette and living 1 hour 30 minutes far away, just not to loose a good doctor. But every time I talk or reach to his office/nursing staff, my experience gets bitter. This was not the situation until last year. Sorry doctor, probably it's time for me and many of your loyal patients to move to other doctor, unless you can change your office staff. I will be happy to provide more details to Dr. Chadha directly if he wishes to get in touch with me."

"Dr. Chadha is an amazing doctor. He is very kind, very understanding and very sympathetic. This review is not for him! This is for his answering service. I understand that there is a global pandemic and with the shortening of office hours, it can be pretty difficult for the office staff to answer every call and help each patient. I have called a total of 11 times since August 26. Only one of these calls was answered by the office staff, and I was able to get one of my prescriptions filled. I actually needed two of them filled but I wasn't upset, because I know things are pretty chaotic right now. So I called again almost every week during work hours to get the second prescription filled and 10 of these calls went straight to the answering service. During most of these calls, I explained that I desperately need my medication (asthma) because I was feeling sick and breathless. Each time we actually spoke, they asked me for the same information and said they would relay this to the front office. It is now October 15th and I still don't have my prescription filled. Then I get told today that it could be because I haven't had a doctors visit recently. If this was the case, why was I not notified in AUGUST? Why have I been left in the dark this entire time? I could've resolved this issue by now. I'm not sure if there is a major disconnect between the answering service and front office staff, but I am so incredibly frustrated with this situation that I'm seeking a new health care provider."

"Very thorough doctor. Listened very carefully to all the symptoms I have, understood the relationships between my conditions, and prescribed a way ahead to fix me. I am very happy to have found such a doctor in West Lafayette, IN."

"I went to Dr. Gagandeep Chadha just for a flu shot. On arriving I mentioned very clearly that I am here for a flu shot, if you want to do any other appointments or tests and they come completely from my insurance then I’ll be happy to coordinate. For a perfectly healthy person, their clinic ordered a lot of tests and wanted to keep scheduling subsequent appointments. After being crystal clear about my requirements of not paying anything from my pocket as I’m completely healthy, I was sent a hefty bill and then followed by tons of reminders. Extremely unhappy with this unprofessional business behavior and will never visit again."