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Northwest Medical Group - Primary Care
3630 Willowcreek Road, Portage, Indiana, United States
About the Northwest Medical Group - Primary Care
Northwest Medical Group - Primary Care is a healthcare institution located at 3630 Willowcreek Road in Portage, Indiana, United States. This facility specializes in providing primary care services to patients of all ages. The highly skilled medical team at Northwest Medical Group is dedicated to promoting the health and well-being of their patients through comprehensive and personalized care. Whether you need a routine check-up, treatment for a chronic condition, or management of acute illnesses, Northwest Medical Group is committed to providing top-quality care in a comfortable and welcoming environment. Contact them today to schedule an appointment and take the first step towards better health.
3630 Willowcreek Rd 1st Floor, Portage, IN 46368, United States
Opening hours of Northwest Medical Group - Primary Care
Monday:
08:00 - 16:30
Tuesday:
08:00 - 16:30
Wednesday:
08:00 - 16:30
Thursday:
08:00 - 16:30
Friday:
08:00 - 16:30
Saturday:
Day off
Sunday:
Day off
Reviews of Northwest Medical Group - Primary Care
"Worst professional staff.. They will cancel your appointment mostly at your arrival by just saying "Sorry the doctor is busy". This has happened with me three times at this centre. Last time, when they wanted to cancel my wife's appointment for second time, I had very intense conversation with them and they accepted her with very bad mood. Again today, I had my first appointment with Dr. Shazia Shevji. I thought that the situation may have changed now. But NO. They informed me at the reception that your appointment was cancelled because the doctor is not accepting new patients and that we had texted you earlier. I swear I have not received a single message from them and I am sure they had not sent any one message. Furthermore, even today, Jan, 3, 2024, it is mentioned on their website, that Dr. Shazia shevji is accepting new patients and the next available date is Jan, 4,2024. What the hell is this? Why they want to waste the time of patients? I wasted my time and money on Uber to visit this hospital. I will never recommend this hospital to anyone."
"I showed up to my appointment today all to be told they canceled me. They said they sent me a voicemail stating that because my insurance was showing up not valid they canceled it.I played the last message on my phone that directed me to bring insurance with me , which I did. What if I was paying out of pocket? What if I don’t use that phone anymore? You’re just gonna cancel people like that? The excuse that they left a message does not make it ok. I had already been through this with their service before and they never save it properly and keep billing insurance from 2 years ago. I knew I wanted to hand it to them directly and have a discussion. Me and my family have been going to the same place for over five years now. We all are on the same insurance and my husband and son recently had visits using said insurance which is valid and active. Somehow the service they hire to make these phone calls for insurance keeps not saving it to the proper place because I get the same phone calls and they always have OLD insurance from two years ago. If I was a new patient, maybe , maybe, this would be OK, but the fact that we’ve all been going there for years is terrible business practice and service. I am a nurse I work in the hospital and have a business, so I can appreciate being efficient and trying to avoid any delays but you don’t just cancel appointments. Hopefully because the employees at the front desk who know what they’re doing, the insurance will be saved in the proper spot now. I was forced to make another appointment. We will see how that goes. But this is unacceptable. I’m disappointed."
"Bad service!"
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