Great American Cookies

"Ordered a cake for someone’s birthday and it wasn’t ready on time and not at all what I ordered. Didn’t have time to wait for a remake so I had to pay and use it."

"Yesterday I posted the following review. When I went today, to pick up my order, I was very pleased. The manager introduced herself and expressed her concern about what happened yesterday. She was genuinely apologetic and I could not be more pleased with my order and the service. Thank you so very much for helping me and realizing the need of your customers. I will definitely return. I got here at 11:15 ro place an order. Store supposed to open at 11. Two people inside. Stood outside for 5 minutes while they ignored my presence. After I kept knocking, one came to door and informed me they were having trouble with their "system". Why couldn't she have come to the door at first rather than make me just stand outside when they were obviously supposed to be open. Would not even let me enter to look at pictures of a cake I wanted to order. This is not the first truly bad experience that I have had here."

"For a company that specializes in cookies you would think they sold the best ones out there. Bought 5 different flavor cookies, all of them were basic. Subway cookies are 10 times better. How?"

"Just walked in and ordered and looked up and realized the two employees weren’t wearing mask. Like Covid numbers aren’t steadily increasing. So if you aren’t bothered to wear them that means while you’re prepping food you aren’t either. That means you aren’t bothered if customers come in with no masks. You’re sticking your hand in the bag to open it for cookies with no gloves on. What other sanitary steps are you skipping. No thanks. Not in these times...not ever."