Fifth Third Bank & ATM

"It makes you select a star to do a review but this banking entity is the WORST and deserves zero stars. Just as bad as Chase. They made a mistake with husbands check, and are refusing to do what needs to be done to rectify their mistake. They tried to use the excuse of "your employer doesn't have the funds in their account to cash the check" Instead of doing the right thing and taking accountability for their mistake.. we called employer to confirm what the bank said, and informed us that what we were told was in fact, not true. This is one people don't trust bank's. I will love speakinf with my attorney and filing a law suit."

"I ABSOLUTELY LOVE the staff at this bank. Kris, Lauren, and everyone else there (cannot remember their names) have been incredibly helpful and fast every visit. I only go to this bank whenever I need to make a deposit or cash orders. They greet me every time with a smile, and even address me by my name which is awesome. They build excellent report with the costumers they see. Needless to say, if you are looking for a new bank/great costumer service visit this place!"

"It's taken me a few months to get to this review, but factors keep compiling to make me think even worse of Fifth Third. We thought it would be useful to have a bank with a local branch - which might be true if it was not Fifth Third. Our first mistake was going with them on our home mortgage. They were attentive and enthusiastic until we were under contract on a home. In which case they promptly gave our paperwork to someone who was on vacation and let it sit on their desk for 2.5 weeks. We had to push back the closing date, and almost didn't close, because no one on their end seemed to be interested in doing their job. In the end we were calling almost hourly to make sure they were still working on things, and I started praying that the sale would fall through because of this and we could just start with a new bank. We have a bank account with them solely to pay our mortgage. It gets locked every month when someone attempts to login using our username. Phone and in person customer service are measly to absent. Doing anything useful with said bank account is near impossible. But honestly I wouldn't trust them with my money anyway. This place is the definition of why brick and mortar banks no longer exist. None of their branches in Bloomington even have the ability to count your change. Stay away!"

"I wish ZERO stars was an option. Worst banking experience every. I am glad I am selling my house so I NEVER have to deal with 5/3 again. The entire organization is lost, confused, and cannot communicate. A bunch of animals staring into headlights and unable to comprehend what they need to do. I don't have a finance degree or business background and I can tell them how to do their jobs! Unfortunate, sad, and a NIGHTMARE to deal with. I just needed an insurance claim check signed by 5/3 because that is how the state of Indiana does things, and they refused to sign it! Took 4 months, multiple phone calls to Ohio, and so much frustration that I will spread the word for the rest of my life to never use 5/3 bank!"

"By far the worst banking experience I've ever had. The banker I worked with was condescending and rude and unprofessional. Instead of trying to assist me in a banking issue, he tried to sell me on a credit card that I didn't need. The banking corporation itself is a scam; they charge unlimited overdraft fees without warning, they find ways to have overdrafts happen in sneaky ways, they were even sued for this year ago in a huge federal lawsuit because of this kind of problem. Chase bank is much better in many ways; I am so glad I switched, and I will never go back. Did I mention they also had my car towed from their parking garage when it wasn't even banking hours? So even when I quit going to their bank because they kept taking my money, they somehow find a way to take me money AND my car. Worst bank EVER."