Roache & Associates

"Roache & Associates is an attorney collecting HOA dues on behalf of CASI in Carmel Indiana. My HOA account was turned over to their office for an outstanding balance of $217 in May of 2023. Last week May 2023, I received notification that I now owe $511 and I inquired about the payment options available. On June 5, 2023 I contacted Roache and Associates to make a payment of $250 via debit card. I was informed that I wasn’t able to make a partial payment via debit. I was told that I would need to make the payment via check and that no payment confirmation would be provided until the balance was paid in full. The office worker continued to inform me that if I wanted confirmation in writing that “we could go to court.”"

"Multiple requests were sent for HOA payoff and multiple dates were given when they would get them to us. They never deliver on time. Took over two weeks just to get a payoff and closing date had to be pushed back because of their incompetence. When you call and ask, all you get is rude responses. Awful!!"

"I get that these people are just doing their job as debt collectors, but they didn't have to be so insincere about it. I agreed to pay the amount to settle things (even though I didn't agree with their reasoning as I had already paid the bill in question), and still ended the phone call in tears. The manager I spoke to was even worse. Zero compassion."

"They were to collect HOA dues, they contacted once....I called them....$350 in dues turned to nearly $1000. I asked about settling out of court and since I didn't know to request a form for payment arrangements; cost just climbed. It's a racket. They don't make good attempts; SINGLE letter that we assumed was junk. They have our contact information; just a single letter"