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Roadrunners Auto Transport
1601 East 165th Street, Hammond, Indiana 46320
About the Roadrunners Auto Transport
Roadrunners Auto Transport is a reputable moving company located at 1601 East 165th Street in Hammond, Indiana, United States. Specializing in auto transport services, we are dedicated to safely and efficiently moving vehicles to their destination. With a team of experienced professionals and top-of-the-line equipment, we strive to provide exceptional customer service and ensure a worry-free transport experience for our clients. Trust Roadrunners Auto Transport to deliver your vehicle with care and precision.
Photos of Roadrunners Auto Transport
1601 E 165th St, Hammond, IN 46320, United States
Opening hours of Roadrunners Auto Transport
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 12:00
Sunday:
Closed
Reviews of Roadrunners Auto Transport
"Not entirely sure if Roadrunners is the same as Roadrunner (I believe it is and Google just made a typo,) but these guys are red flag central. I'm moving in March and wanted a quote to see if removing the hassle of attaching your car to the moving truck would be worth it. It wasn't. But these guys kept blowing up my phone after I requested the quote. Finally, I said to stop calling and the guy was horribly unprofessional. He then called again and I just decided to lie and say he has the wrong number. He was like "Okay Michael Sims" and hung up. Any service that hires a bunch of failed heckler comedians as their reps cannot be trusted. He could have just professionally said "Okay we'll take you off the list" and I wouldn't be writing this review. Or, I don't know, maybe don't spam call someone like a stalker just because I wanted to see how much it cost? Edit: THEY’RE STILL SENDING ME EMAILS BEGGING ME TO USE THEIR SERVICES LIKE NOTHING HAPPENED Edit 2: Kristian Hallbert is still sending me emails despite me saying I'm not interested and marking the emails as spam. I called him and give him a bunch of lip. Hopefully they don't keep harassing me."
"The reviews aren't wrong. Requested a quote and got an immediate price by text. Decided we weren't moving forward and I texted back "Thanks but we decided against shipping the car". Got a call anyway the next day and I politely told the guy the same thing. He hung up on me before I even finished my sentence. Got ANOTHER call on Day 3 and now this is getting irritating. I was less polite this time and the guy again hung up on me."
"These guys have the worst customer service I have ever seen! Once they received their money, they stopped all contact with me. Only then, they contacted me when I created a new ‘bogus’ transport. Just shows you what kind of company roadrunners is. Did I mention how bad their customer service is? I’ve been trying to get in contact with someone for days, been on hold for 5+ hours, no one responds to my emails, texts, phone calls, absolutely terrible customer service. I would highly recommend staying away from these guys, pay a little more and have a company that will actually respect their customers time"
"I would not consider using this company again, nor would I recommend it for military personnel undergoing a military PCS car shipment from coast to coast. Initially, when I requested a quote, the company was responsive to my needs. However, after making the payment, I received no further updates except for automated computer responses regarding my shipment. The situation became more frustrating as the scheduled pickup date approached. The day before the supposed pickup, I received an automated message about the upcoming shipment. On the day of pickup, I received another automated update indicating that my cars would be picked up. Unfortunately, the driver never showed up, and no one from Roadrunner contacted me. My attempts to reach their online customer agents were unsuccessful, and I endured a lengthy hold time of 1 1/2 hours when trying to contact their customer support number without success. The following day, I received yet another automatic update stating that my cars would be picked up that day. However, I received a call from the driver, informing me that it would be another 3 days before the cars could be picked up, making the total delay 5 days. This delay resulted in a significant financial loss, with over $3000 out of pocket, not to mention the additional cost of a rental car that I had already paid for unnecessarily. Finally, I received a call from customer service after the driver's communication, informing me that the pickup would be delayed with no alternative solutions offered except to wait or cancel. I had expected a national company like Roadrunner, especially one that identifies as veteran-owned, to provide robust support for a military PCS move. However, it seemed that they merely booked a truck and provided my number to the driver for coordination, offering no substantial support or assistance throughout the process. This experience not only cost me extra money but also added unnecessary stress and time to my PCS move. In summary, I am deeply dissatisfied with my experience with this company, and I would not consider using their services again. I am still hopeful that my car will eventually be picked up, despite the significant delay."
"Absolutely terrible company. Took my money happily but did not collect my car since the driver asked for a different car. They didn’t call me, didn’t tell me that my car had not been collected. Sent an email after 3 days saying “unforeseen circumstance’s”. When I got through to someone after 4 days he was ridiculously rude, telling me to be quiet and let him speak when I tried to ask him any question. Told me my car wasn’t paid for. I said that this was not true and the dealer had confirmed car was ready to go. He then put me on infinite hold providing no way for me to resolve the issue. At no point was I rude to him I was trying to resolve the issue. He was an Incredibly rude and aggressive man. Do not do business with this company. I have filed a dispute."
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