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Braun PharmaCare
1919 North Clybourn Avenue, Chicago, Illinois, United States
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About the Braun PharmaCare
Braun PharmaCare is a trusted health-focused institution located at 1919 North Clybourn Avenue in Chicago, Illinois. As a pharmacy and store, we provide a wide range of pharmaceutical products and health services to meet the needs of our customers. Our knowledgeable staff is dedicated to providing personalized care and expert advice to help you manage your health and wellness. Visit Braun PharmaCare for all your pharmacy needs and experience exceptional service in a welcoming environment.
Photos of Braun PharmaCare
1919 N Clybourn Ave, Chicago, IL 60614, United States
Opening hours of Braun PharmaCare
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
09:00 - 16:00
Sunday:
Closed
Reviews of Braun PharmaCare
"Sent incorrect supplies for injections and did not send all the supplies that were purchased. Very scary that a pharmacy can make these kinds of mistakes with injectable medication."
"Absolutely horrible experience - cannot recommend. They automatically run the claims through insurance before even contacting the patient. Which means the pharmacy I actually want to use couldn't fill my prescriptions - putting my treatment in jeopardy. Add in that every time I call and ask them to reverse the claims it takes DAYS for them to do it. Do not use. Go to Mandell's instead."
"Last week on Monday Feb. 13 I called and spoke with Eddie. He informed me that I needed prior authorization from my insurance for the prescription (progesterone) so I went ahead and ordered one vial ($50) out of my pocket as I knew my current vial would last. I called my insurance (CVS Caremark) right away, they were super helpful. While she was on the phone with me, she connected with Braun and got the issue resolved and said I will receive my med by Wednesday, Feb. 15. When I got off the phone with CVS Caremark, I called back Braun and they transferred me to the same person. Michael, who canceled my $50 out-of-pocket order and charged the prescription co-pay charge on my FSA card. Unfortunately, he shipped the med to the wrong address, my family's address in Evanston, IL not my WI current residential address. When I called Braun, he said that Evanston's address was on my file... I ordered thousands of dollar meds back in October, which they delivered to my WI address. I do not understand why my home address was replaced with the Evanston address. After I got off the phone with my family member about how to ship the meds to me, I called Braun and asked why the Evanston address was on file, which he just stated Evanston is on file. So I corrected him to add back my Wisconsin address. My family member was trying to ship the med from the post office to find out they don't allow shipments of meds. He decided to ask Braun to ship the meds instead, since Braun shipped it to the wrong address. Eddie called me again and said (sounding annoyed and somewhat condescending tone) "Your partner couldn’t ship the package from FedEx so he will bring it back to Braun. I would need your authorization for a new charge of $25 to ship to WI on your credit card." I held off and I needed to call my family member first. he then stated "Talk to your spouse. Don't put us in the middle" -- This was very rude. And it was mislabeling my family member. The shipping fiasco occurred because Eddie didn't ask me to verify my address. As the FSA card holder and the holder of the credit card on file, the billing address is my WI home address. I didn't even think that my meds would be shipped to Evanston. He said I confirmed your shipping address, but he didn't. I do want to listen to the recorded conversation because he did not confirm. When I put this order together last Monday, I was on Amtrak back to WI. I would know and correct him if he mentioned the Evanston address. IVF is hard. and his rude comments about "Don't put us in the middle" when all the chaos is created by his incompetent services, unprofessional and rude customer services. Except for him, everyone else is nice at Braun. But that experience was utterly horrifying."
"Braun Pharmacy has been wonderful to work with during a stressful time in my life. Every interaction I’ve had with the employees has been pleasant and helpful! I’ve received my prescriptions quickly each time they were mailed. When I had to pick up a prescription that needed to be refrigerated, they packaged it nicely with an ice pack in an envelope that was insulated to keep the cold in. Michael, in particular, was so kind to speak with in person. I’m so thankful to have such kind people helping me along my medical journey. Thank you for such great service!"
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