Walgreens

"They simply lied to me. I was told they reached out to my insurance carrier "several times" (hence the delay) and when my insurance carrier contacted them directly, they were told, "We're out of that medication". The representative told me that she was shocked at how dishonest they were with me and how easy it was to prove there were no records of Walgreens contacting them. Secondly, Walgreens would often tell me that my doctor hadn't faxed a prescription over when the office had sent if several times. Having detailed proof of sent/receipt data. It's obvious these delay tactics cost patients like me who need a medication on a very time sensitive basis medical problems. I am now without my medication. My insurance carrier is trying to get Walgreens to fax my prescription somewhere else as priority. It's unacceptable practice for this place to be so deceitful to its patrons, delay vital medications, and waste additional doctor's resources. Where is their district manager?"

"These people shouldn’t even call themselves a pharmacy, as the only thing they are best at prescribing is frustration and irritation. I have a medication I have been needing to pick up and I usually call ahead to make sure it’s ready for pickup. After being told it was ready, I went there only to be told that it wasn’t ready for pickup due to insurance issues and that it would be ready at a later date. I returned a few days later, only to be given a much later date. There isn’t anything wrong with my insurance. I just don’t understand why I had to go there THREE times for something that could have been resolved the first time and still hasn’t been resolved. This isn’t the first time."

"Wish I could give this place a zero. Not only is it nearly impossible for them to answer the phone but the line to even pick up a prescription takes over an hour on average. Not to mention, they notify me that my prescription is ready but then after I wait an hour in line to pick it up they ALWAYS tell me that it’s STILL not ready and will take up to two more days causing me to miss medication. I am so glad that after this year I will never have to step foot into this place again or deal with the people who work there. Please never send your prescriptions to this location!"

"It's true that the wait times here are unreal. Almost every time I call, I have to wait over an hour to actually speak with a pharmacist. The lines are often long but even when they are not, they move very slowly. I was in line at the drive-through pharmacy with only one car ahead of me, but even with only one person in line ahead of me I was waiting for over 15 minutes and eventually just gave up. It's too bad because the location is very convenient, but I'm moving my medications to a pharmacy further from where I live because the wait times are untenable."

"2 prescriptions sent to them. One was filled quickly. The other they kept saying 20 min, 1 hr, 2 hrs etc. They said they were understaffed but they had the medication in stock. Kept going on for two days. Finally asked another Walgreens in the area to fill it and they did it within an hour. Also their lines for pick up are insanely long. Management, please do them better and get proper staffing. They're obviously overworked."