The National Bank of Indianapolis - Downtown Banking Center

"I wanted to give 5 stars because of their customer service, it was like nothing I’ve ever seen before in banking. I was out of work for 6 months and Joselyn (I’d assume is the bank manager) reached out to me personally to clear up account issues and and went above and beyond and that was very appreciated. So to her, thank you!! But I’m not allowing any bank to take from me during a time when people are struggling. I budgeted my money to the exact amount, i didn’t have any type of overdraft setup to prevent this and somehow my transactions were rearranged to appear like I didn’t have what was deposited or shown in my account and was overdrawn by almost $89. But that wasn’t the first time it happened i just finally had time to address it when i caught it again, they bank on people just “covering” the balance or just turning a blind eye."

"Still not the best customer service…but they do their best, I guess. Amy Begley is doing her best I’m hoping that’s the case. The thing is Amy that you wait till the customer is upset and then you decide to pick up the phone. Masters aren’t always solved via email. None the less, not sure what type of pressure she’s under, but still think she should return the calls at a reasonable time like the other manager Ed Land. He really made me reconsider my review. But still had a rep hang up the phone when i’m speaking to her and letting her know i’ll patiently wait. And other reps should lo have access to notes on the customer so they can follow up. Not just have customers waiting on one rep. But I guess that’s how this bank operates, maybe I’m not used to that so I’ll adjust temporarily for this type of service. But if your not used to waiting on one rep, not the bank for you."

"Been with them 25 years and they would not exchange foriegn currancy I had left over from vacation. So frustrating. Also, they add your overdraft line of credit to your checking balance on the app. So, it appears I have $5,000 more in my checking than I actually have. I asked that they NOT do that and was told it was not an option. Ridiculous."

"The most I've ever been racial judged by a bank ever. Tried to cash a 8k check From someone who uses uses them to bank with. They made me wait for an hour. And when I asked the step outside and shake the check to another bank, they made a copy ofbitch. When I decided to take the check to another branch, they made a copy of it. After I had to walk to the Hayer's address. And have them call the bank to verify that it was real, they finally would cash it . But not without asking me my Social security number, address, place of employment, phone number I have never had a bank Take down this much information just to cash a check"

"good job. two stars. customer service lack. i need a 1099 sent to a new address because i have moved out of state. was made to feel confident that That Will Happen, and then weeks later still no 1099-INT. 2022 Update: The customer service experiences I've had in the past few years (2-3 total) have somewhat improved. Being COMPLETELY honest-- I've requested basic service, but the Bank Of Indianapolis response/action has been cluncky. Our money market account (approx 14K) has grown less than 1K since it's start in 2007. So, reader, please take an extra moment to try to understand why I might be less than impressed with the Bank of Indianapolis."