Bank of America Financial Center

"Never answer the phone, always the manager is not available and lack of experience. Avoid this branch"

"Definitely not recommended this place. people's are so unprofessional and disrespectful. specially the Lady her Name is MILYAKA she doesn't even care about the customer. She is so disrespectful."

"This is the worst banking experience I have ever had. No one should be treated like that let alone a preferred reward platinum member of this bank. They call themselves “relationship” bankers but act worse then people working at some payday lending shop. When I walked in and told the representative Luke Jones I was there for everyday banking needs he acted like :”well, don’t you know how to use mobile app?”. Then he ignored me for 25 minutes before I could eventually see a banker even though I made an appointment. Even high school kids can do a better in person customer service job than these so called “relationship banker”."

"I made an appointment in advance to get some documents notarized with my boyfriend. We arrived early for our appointment only to wait an extra half hour after my appointment time to be seen. Employees were nice and kept saying someone would be with us soon. Once we finally got to speak to someone, they said they cannot notarize "documents like this" whatever that means. Huge waste of our time after waiting so long and taking time off work. When making a notary appointment, maybe disclose what types of documents we can get notarized and ones we cannot? I couldn't find any document restrictions on the BoA website. Employee we spoke to was in a rush to get us out the door. The banker directed us to FedEx in the circle for notary services, so we went over there but they do not provide this service at all. FedEx employee said this bank directs people all the time to them for notaries even though they stopped providing that service 5 years ago. Disappointing for BoA to redirect customers incorrectly like this. Hopefully someone at this branch will read this and take note to not send people to FedEx for notary services, and don't make people wait past their appointment time like this. What's the point of having an appointment then?"

"Very poor service in this office. Very slowly. I spent about 1 hour and they not help me fully. In another offices I did it much better."