FORUM Credit Union
7023 Corporate Drive, Indianapolis, Indiana 46278
About the Business
FORUM Credit Union is a financial institution located at 7023 Corporate Drive in Indianapolis, Indiana, United States. As a credit union, FORUM offers a range of financial services including savings accounts, loans, and ATM access for its members. With a commitment to providing personalized service and competitive rates, FORUM Credit Union is dedicated to helping individuals and families achieve their financial goals.
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Contacts
7023 Corporate Dr, Indianapolis, IN 46278, United States
Hours open
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 12:00
Sunday:
Closed
Reviews
"Update: Forum leadership corrected the issue and will be ensuring their employees understand the correct policy to notify end customers that card transactions are all processed as cash advances. No CFPB complaint was necessary. Increased star rating by 1. Original review (sans CFPB): Went to pay off the last payment for a loan so went inside the branch. They took my payment, but did not mention that they cannot do normal card transactions, so when they took my card they processed it as a cash advance and did not notify me that they would process it that way, which led to transaction fees with my other bank. Went into the branch once the transaction fee hit to see what it up and they said it is their policy to only do cash advances and that they don't tell people."
"I love Forum and have 6 different accounts with them. My only complaint which is VERY INCONVENIENT is the only bank machine is broke EVERY SINGLE TIME I try to use it! I have wasted ALOT of time, and gas going to the ATM seeing it’s broke AGAIN and having to leave work when they open and go back and inside to get cash."
"They have always been nice. I went with my friend and she went to get something from her box 3 different times. Can you believe different women asked her every time, does she want to get the stuff out in front of them? What’s the purpose of the security and privacy box? I’m shocked they asked that! And then you have to walk back out in the public with your box. Don’t get your box from here. Not a good idea!"
"My experience is always outstanding at FCU, especially the Carmel and West Indy branches. I have had accounts open with them for over 10 years, and I've never had an issue. The website and app are extremely user friendly; the tellers are friendly, efficient, & knowledgeable; and the branch manager, Charles Grigsby, has gone above and beyond to help me reconsolidate debt, and manage my accounts."
"Forum Credit Union I applied for a mortgage about a month ago. Even though I conscientiously sent the mortgage agent everything he asked for it took an exceptionally long time to give me a decision with no replies to any of my voicemail or email questions.After the decision I called with a. very simple question and left 3 phone messages within a week for the agent. He has yet to return my call. I have been a 30 + year customer of FCU but I am apparently not important enough to return a simple phone call...very unprofessional and disrespectful. I will transfer my money to a financial institution that appreciates my business."
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