Old National Bank,

200 West Corning Avenue, Peotone, IL 60468

"There atm does not work with depositing Checks. Ive tried over 10 times it just returns it."

"Added a bill online, but somehow the bank had it come out of wrong account (an account number I don't even have) so the bill was never paid. I called the bank and was transferred to a general help line. Spoke to someone, told him situation and he transferred me to online banking; I was on hold for 56 minutes. Had to hang up to take a work call and called back and I pressed the button to go straight to online banking help. Was on hold, without one single person picking up, for 102 minutes. I drove to the Peotone location while on hold and spoke to a teller there and she advised me there was nothing they could do...I needed to wait on hold for online banking. What kind of bank can't help a customer locked out of online banking because the bank messed up and put a wrong account number on a bill pay??? I hung up and sent an online request hoping that would be faster. Here I am 2 days later still waiting for just a reply and unable to pay my bills online. Unreal."

"I am very disappointed with my recent visit to the Peotone branch (have been with this branch ever since I opened my first bank account). This week I had a breach/fraud on my account - a substantial amount taken out of my account - and had been contacted by one of the bankers who had let me know of this conversation. She had told me that she would be reaching out the same day for more information, and then never did (I get everyone gets busy from time to time and things slip through cracks.) However, I did not hear from her the next day either and had to call into the bank, which I was connected with the branch manager who told me to come in this Saturday right at opening time. On Saturday, I come in right at 9 on the dot, and the banker was there to help. She had me sign off on a few forms and had my new info all set, except for calling the security team to unlock my online banking. Instead of handling it with me right there as I was in front of her, she told me I can leave so she can meet with other patrons and try to log into my account in 45 mins. I thought it was interesting that she asked me to leave when she could have called the security line while I was there to ensure my account was secure, but I did as instructed and left. She told me if it took longer than the 45 mins, that she would call me. 2 hours go by and no phone calls, and no one answers the phone at the branch. She told me when the account login gets unlocked, I need to IMMEDIATELY change my password and username, as my account info was breached through my login as well. If I waited, I could run the risk of my account being breached again and losing my money again. However, I will not immediately be notified when the security team unlocks my account, so I have no way of truly knowing the security. I came back to the branch after I hadn’t heard anything, with no other patrons around, indicating it was not busy for some time. I had asked for an update since not hearing from her, and she was not the most professional as she had her head in her hand and was not super communicative to me or understanding of why this was a concern if my login had to immediately change, causing me to wait by my computer for 2 hours continuously trying to log in so my account isn’t compromised. Further more, this is the second time she said she would continue communication with me and did not hear from her. She told me she put in a request via email and they will get to it Monday at some point. I let her know my job duties Monday morning will cause me to be unavailable to immediately change my account, and that if I could have this process take place when I am available to ensure my account is secured. She said no, it will be done whenever the team gets to the request and she can make “no promises” that my account would not be breached if I can’t immediately get to it during my work schedule. If a banker knows all the information considered and that a third party could relog in to my account before I have the opportunity to update username/password, wouldn’t this be a concern or priority to the Old National team? Further, there was another patron that kindly asked another banker to add a family member to their account, and was met with a snarky reply. I’ve had great past experiences with this bank prior to the merge to Old National Bank, but I really am questioning if this branch deserves my loyalty and business as unfortunate as it is."

"Drive thru is consistently incredibly slow just to make a deposit. They also cut down the drive thru hours after converting this branch from First Midwest which now makes it very inconvenient for me to do my banking."

"I miss First Midwest. The corporate workers at Old National are rude and it was a huge inconvenience for everyone when the banks switched over. I felt like my money was held hostage. Shame because the bank tellers in Peotone are quite pleasant and have always been helpful. After 20 years, I'm ready to close my acct."