Fifth Third Bank & ATM

"I had an issue with my mortgage and went to the branch for assistance since that’s where I pay my mortgage every month. The teller told manager, Erica, that I need assistance. After looking from behind her desk to see who I was, Erica told the teller that she was busy and she would be 15 minutes. Erica proceeded to do what she was doing and when she was finished, she came out of her office to make copies. Erica saw me sitting and waiting for her and did not acknowledge me in anyway. Erica went back to her office and began working on her computer again. She still didn’t acknowledge me at all. A few moments later she told her associate, her computer had crashed and the wire transfer she was working on was lost. The teller reminded Erica that I was still waiting and she told her that she was still busy. At no time did Erica every acknowledge me. Adam finally ask me if he could help me and he did. I understand people are busy, but with the customer sitting in the lobby seeing Erica peeping from behind her desk to see who I was and not acknowledging me at all was pretty offensive. I felt like I wasn’t worthy enough for her time. Diana, the teller is always nice, but the manager may need to be retrained in customer service again."

"Lilly was very courteous and helpful helping me open my account. I am not very knowledgeable when it comes to banking and she patiently answered any and every question I had. Highly recommend."

"Been with this bank since, I was 14 now 38.My family banks here as well. Great feeling, when they recognize and know your name. From business accounts to personal!"

"Terrible! Had to come back a 2nd time to open up an account because there was only 1 teller and it took too long. When I finally got my account opened, the computer systems were down so I had to come in yet another time to sign paperwork. When the business account got set up I decided to open up a personal checking with the promotional offer as a new customer. Brought in my offer code, was told it was applied. Checked after the 45 day period then inquired about it.... low and behold, no record of a promotional offer applied. What a total waste of time with this bank! Working on closing my accounts! It’s a joke."

"Poor customer service, deceptive, and overly suspicious. Will delay paying over $10,000. I complained multiple times with more than one person at 5th 3rd. At least once in writing. Also, I called the number suggested below. I’m a retired veteran and have taken some abuse before. This was the worst treatment I’ve received as a customer anywhere. If I could change to 0 stars, I would. New customers beware of this bank. I’m not sure how you can repair what you damaged, 5th 3rd, Geist, but, if you do, I’ll update my comment."