Towne Square Pet Resort
1201 Nicholas Drive, Owensboro, Kentucky, United States
About the Towne Square Pet Resort
Towne Square Pet Resort is a premier pet store located at 1201 Nicholas Drive in Owensboro, Kentucky. We offer a wide range of products and services to cater to all of your pet's needs. From high-quality pet food and supplies to grooming services and boarding facilities, we are dedicated to providing the best care for your furry friends. Our knowledgeable and friendly staff are here to assist you with any questions or concerns you may have. Visit Towne Square Pet Resort and give your pets the love and attention they deserve.
Photos of Towne Square Pet Resort
1201 Nicholas Dr, Owensboro, KY 42301, United States
Opening hours of Towne Square Pet Resort
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
07:30 - 12:00
Sunday:
15:00 - 16:00
Reviews of Towne Square Pet Resort
"This is the best place in Owensboro for grooming, boarding, etc."
"Yesterday, I had appointments for my two dogs (80 lb. and 60 lb.) for baths which I was told included nails, anal glands and ears for $40 each. Their rule is you must drop off your dogs between 7:30 and 8 a.m. I have not used TSPR in a very long time due to a boarding issue but I thought I'd give the grooming a try. They said they would call me when they were ready so I was thinking around 1 p.m. would be reasonable. So I waited.... Finally, at 2 p.m. I called and said I was on my way to pick up my dogs only to be told they would be ready at 2:30 but that was okay because I was on my way. I waited in the parking lot until it was 2:30 exactly. When I went in Ms. Thang at the computer told me my total was $133!!! and told me they did not do a $40 package. I said when I called to ask, that is what I was told. Ms. Thang would not listen and was rude expecting me to pay right then. I said I was going to wait on paying until I saw my dogs. They had been there 6 1/2 hours or more. My big guy was stressed to the max and both were still a little damp so that tells me they had just finished them. Hair was flying off of them, so that tells me they were not blown off, when I got home, I used my blower and got a lot of hair off of them. Pitiful, grooming is the service they provide so, why did I have to do more on them when I got them home, especially after an exorbitant charge?? When I questioned "WHY did they have to be there so early?" I was told, they get in all the dogs and then organize what dogs they are doing in what order, etc. LUDICROUS!! What would be the harm in setting appointments with dedicated times for your dogs only. So that tells me my rescue mutts were done dead last. They are easy to wash, they have short hair, and they don't require any "grooming". I was told there was an extra charge for drying, and extra charge for brushing and I did get an extra charge because I wanted their nails cut then use the Dremel on their nails to make them smooth because when they are just cut, they are sharp. I expected the upcharge on the Dremel. No way did I expect the total bill of $133. Ms. Thang at the computer only gave me one printout on one dog but not on the other so I have no idea how this total was ascertained. I DO know that I will NEVER use Towne Square Pet Resort ever again. Suggestions for improvements: 1. Set appointments and pick up times instead of a "group" drop off where all dogs are just held in kennels until workers are ready. 2. Transparent charges for services--NO hidden fees. Maybe even a written estimate given at drop off to put an end to over charging. I realize that might take a little bit of time, but it would prove to customers you run an upstanding service business. 3. Extremely friendly front desk staff and arrival and especially at pick-up. Ms. Thang has got to go. So instead of just voicing my upset, I also gave constructive ideas for improvement. Hopefully, the things mentioned here might make a difference for potential clients in the future."
"Super nice staff. My pooch is not thrilled with staying away from home, but he doesn't seem to be overly nervous here. He's clean when I pick him up and doesn't immediately run for food/water"
"Staff here is very friendly. They have a good selection of pet food and prescription food as well. They groom and board both cats and dogs and have all of their prices easily listed for you to see. Animals all seem to be very well groomed when people check them out. The staff seem very caring with the animals both coming in and leaving. We purchase prescription cat food here and they always have stock of it."
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