The UPS Store 484 East Carmel Drive, Carmel, IN 46032

"I’m unsure what you grumpy people in the reviews are experiencing. I could not be more pleased with my UPS experience. I dropped off two VERY LARGE items for return with the shipping labels pre printed and one item needed a box. The nice man simply grabbed my item, measured it, and charged me 36$ for everything. I will continue doing business with this wonderful, helpful, successful location. Great job to these employees. I wish I got the name of the very helpful man that I worked with."

"This store is great. They get super busy. So people must be complaining. They have a wait sometimes but they usually are pretty well staffed. I am a regular so I am always treated well. A smile goes a long way- just remember that!"

"This store has a fraction of the wait time that is experienced at the USPS and the people here are well trained. The twin brothers who work here are especially quick, efficient, and unflappable. Your cost will be a little higher than USPS but the efficiency and time savings at UPS Carmel is worth the difference."

"Absolutely the worst customer service I have ever seen. I came in wanting to return some Amazon items, and they refused (very angrily, I might add) to accept them, saying they had to be packaged together. Amazon's entire idea is for that to not be the case to not harm the environment with useless pollution. But the staff here all love pollution, and mandated I package the items together. I asked them if they had an extra box for me to do that, saying I lived far away. Nope. Angrily said it would cost $40. If the associate had just explained the situation, nicely, fine. But it looked like she enjoyed the power she got from not accepting my return. In any case, horrible service. Steer clear of this location if you like good customer service and don't want to cause excess pollution."