Fifth Third Bank & ATM 3443 Indiana 32, Westfield, IN 46074

"I don’t understand the negative reviews I’m seeing here. I’ve been working with this branch for about 5 years, both personal and business banking, and been with 5/3 for about 18 years. I’ve never had anything but great customer service. Everyone is friendly, knows my name, and is super helpful. Naj is a rockstar, but really they are all great."

"If you're a small business owner, please save yourself time and money by avoiding this bank and specific location. The manager/small business banker could care less about helping small businesses, contrary to the sales pitch. As the other reviews stated, horrendous customer service all around. This was our first encounter with Fifth Third and it will be the last."

"I hate to give a poor review. I've been with 5th 3rd for around 30 years. But at this branch, we have tried to replace a debit card 4 times. It has gotten messed up every single time. This branch doesn't seem to be able to get anything right. We started this whole process pre-pandemic, so they can't use that as an excuse. I don't want to edit the previous review, because it was accurate. BUT, over the last few years, this branch has really made a 180, and I would rate it 5 star now. I've gone into the branch probably 30 times over the last 2 years, and have been happily greeted every, single time. I've had to conduct many different types of transactions, and they were able to help with all of it on the spot. Would highly recommend this branch now!!"

"5/3 is my bank and I am generally satisfied with their products and services. However, this particular branch is useless. The bankers there never want to help you. Every time I have gone there, I had left disappointed. They look for reasons not to help you. 4/11/23 I had previously been very unhappy with this branch. But today, I went there again for a document to be notarized and Kristen Birdwell notarized the document for me rightaway and I was very pleased with the service. Thank you"

"Went in one morning to see Alyssa. The otherwise nice and friendly teller at the counter. I simply asked her if I can buy a couple rolls of quarters from her. She said I can if I ever had an account with them. I knew I had a car loan from years ago. She couldn’t find my account information and then told me I can NOT buy quarters from them. I would need to be a customer. I guarantee I will NEVER be a customer from this point forward."