Pet Supplies Plus Whitestown

"Online ordering and curbside pick up is so easy."

"Great place to get pet supplies and wash your dogs if needed. The dog baths were clean and easy to use and made things efficient and easy. Store was well stocked and staff were very friendly and helpful. Store location is easy to get to with ample parking. Overall solid experience and would recommend."

"I am very sad to write this review because we have always enjoyed your staff and the store. They staff has always been kind and helpful. I would have never expected to have to write a bad review! I made an online order using a coupon on Sunday, October , 2023 . I have purchased at Pet Supplies Plus in Whitestown since they opened. I made a few online orders during Covid for curbside pick up and my husband always did the pick up. We have moved much farther away. However, I took the opportunity to use the coupon as well as continuing to support Pet Supply Plus. I immediately received an email stating that if the order was not picked up in two days, the order would be canceled and restocked. So I called two different times to let them know that my husband would be in to pick up on Tuesday or Wednesday because I was concerned my ordered would be canceled even though it was paid in full. I spoke to Jet on Sunday who assured me it was not a problem . He was very nice on the phone. I spoke to another very nice lady on Monday who again reassured me a note would be put on our order and it would be no problem. Today, Tuesday, my husband went down to pick up our dog food order . He was told that he could not pick up the dog food because he was not on our account. He had the receipt with the order information on his phone. I called and very rudely informed that my husband could not pick up the food because he was not on the account. I am not sure why would he would not be on the account we have both used it for years. I was informed that I should’ve marked a box online that someone other than myself would be picking up the order. Again, my husband and I have use this account for years. I would have never thought to check that box even if I had seen it because to my knowledge it was our account. I also was informed that nothing could be done to solve the problem. I could have provided the credit card number I used. The rude lady could have looked at our account and seen that we have shopped there for years. There could have been many solutions that would have allow him to pick it up our order. I was informed the change happened a year ago. Again, to my knowledge, the account was mine and my husbands. I’ve never spoken to someone so rude over the phone or in person at your establishment. She kept talking over me and telling me the only option was to cancel the order and lose the discount. We buy hundreds of bags of dog food a year. We joined you dog food program a long time ago because it offered one free bag after so many bags were purchased. I learned later that that did not include purchases of 50lb bags. Wow again, but ok! Pet Supplies Plus cannot stock enough Purina dog food to meet our needs because they don’t receive enough from Purina. However, I continued to try to give my business to Pet Supplies Plus because I want them to succeed and I care about small business owners. I would think every customer should matter even if your business is thriving. I am in shock that this could not be taken care of especially when I called the store Sunday and Monday. So good luck Pet Supplies Plus you have a lost a very long time customer. I will never make another purchase from any Pet Supplies Plus. I understand rules are put in place for a reason. I also believe that you should be able to look back at our account and know that we have been good customers and find a way to help in this situation. The extremely rude lady that I was transferred to after Jet answered the phone today has definitely sealed the deal on us ever returning. I am guessing she was the manager. Unfortunately I do not recall her name. I believe it started with an S. I’m sure you can check the schedule for October 3, 2023 at 3:08pm and figure it out. Maybe you have recorded lines! Nonetheless, you don’t need us as customers and we can certain spend our money elsewhere."

"Pretty nice place with a big selection but it's way overpriced I find toys that I want for my dog in there and then buy them on Amazon brand new for half price."

"Big place, Friendly, gosh so Friendly!! Very very clean!! The store is nicely layed out and there is a groomer. The bath area is the best but the availability of more towels would be nice, not just one. But my dogs are safe and secure here in the wash area and do really well!!"