Pet Supplies Plus Brownsburg

"The manager in the store helped me out the whole time as I shopped. Fantastic service. Helped me get excellent dog food for my growing lab. Store was spotless. Will be back soon for more dog food."

"This store is subpar at best! They have a decent selection, but the prices are high, so make sure to price match. The biggest problem was that the staff included management. They were unfriendly and unattentive. They all were clearly more interested in hangout and playing on their phones than they were with helping any of the customers. Customer service gets a ZERO!!! when you walk up to the counter that has 4 employees behind it to get help, and none of them look at you or even ask it they can help with anything, its a reflection of poor management and training."

"It's got a good selection of food, toys, essentials, etc, and prices are competitive. The live animals for sale were limited in stock and unfortunately some of their care was a bit depressing. Most of the reptile and all but one of the small mammal cages were empty, and there were only 2-3 feeder fish left in the really large tanks. One of the two bird cages was empty, the other contained one cockatiel, but the cage was probably the bare minimum size (about 2x2x2' ish) and so cluttered that the bird couldn't turn without bumping its tail or wings. It seemed alert, interactive, and energetic, and otherwise in good health. To be clear, the animals that they did have (excluding fish) seemed reasonably clean and healthy and weren't excessively overcrowded, even if their space was somewhat limited. By far not the worst commercial pet store with live animals I've seen. [TW: dead animals] At least five of the fish tanks had dead fish bodies stuck on the filters. They were probably somewhat recently dead (most missing eyes, but they weren't rotting or skeletal) and I know it's hard to keep up with live fish habitats on a large scale, but please check the lower bank of tanks more often. The filters in the back of the lower tanks aren't visible to adults unless they lean down, but all of them had obviously dead fish and it's exactly eye level for young children. So in summary: it's fine for supplies/food, it has a good selection of accessories. The staff was courteous and offered assistance freely, and to be fair, the employee I approached about the dead fish was friendly and went to rectify it immediately. Apart from the fish, the animals seemed to be in reasonable health, the enclosures were small but reasonably clean and every small mammal and reptile cage had appropriate shelter and at least one toy/enrichment item. They kept the gerbil pair together in one cage, and they seemed content snuggled up with each other. Besides the poor fish, the only other disappointment was the small selection of anything other than fish, almost no mammals (no rabbits, hamsters, Guinea pigs, rats, etc, just 2 gerbils and some ferrets) or reptiles (no snakes or turtles, just a few geckos)."

"When the store initially opened up, it was awesome! The staff was friendly and knowledgeable, the animals for sale appeared healthy and their cases clean. This has steadily declined. 2 of the pictures attached are a snake I bought for the sake of rescuing it from that store. It had stuck shed and eye caps, wouldn't use it's hide (sign of stress), was underweight and not eating. I asked to speak with the manager about it and instead, the manager sent the sales associate back to me saying, 'I'll take 25% off if you want to buy it.' The first photo attached is a snake there now. I thought the poor thing was dead. It has stuck shed & eyecaps, dehydrated, under fed and underweight. Snakes are not difficult to care for, this is unacceptable."

"Lots of hungry animals here! Love the dog bath and their 5 bath card. We try to buy our pet food here . 4 stars because my NutriSource has been rarely available. Have driven to Brownsburg to get it. Employees are friendly. Dog bath a lifesaver. Variety is great. Price match and coupons I love. Glad we have this store. Collars, leashes ,toys,treats, bird and fish along with a few rodents and reptiles."