US Special Delivery
5282 South 13th Street, Milwaukee, Wisconsin, United States
About the US Special Delivery
US Special Delivery is a trusted moving company located at 5282 South 13th Street in Milwaukee, Wisconsin. With over 45 years of experience, we specialize in Less-Than-Truckload (LTL) freight shipping solutions in the Midwest and Mid-Atlantic regions. Our focus on safety and employee satisfaction sets us apart in the industry.
As a family-owned business, we value our employees as our most important asset. Our online shipping tools make the process easy for our customers, allowing for seamless planning, scheduling, and tracking of shipments. We are honored to have received awards such as the Ecolab Less-Than-Truckload Regional Transportation Carrier of the Year and recognition in Mastio & Company's 2021 LTL Customer Value & Loyalty Report.
Choose US Special Delivery for reliable and efficient freight solutions that prioritize safety, customer satisfaction, and employee well-being.
5282 South 13th Street, Milwaukee, WI 53221, United States
Opening hours of US Special Delivery
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of US Special Delivery
"As someone else stated, expect your shipments to arrive a week or more late. . . Seems like this company doesn't care at all about anything!"
"If they are delivering add an extra week got their inability to deliver in a timely fashion. If you can use other carriers it would be wise. I love that their website lists their new “facts” tracking system. There was no need, they give you the sane answer as before, “check back tomorrow…”. Had a shipment from another company with the item over 1000 miles further away then my shipment that was sitting in Milwaukee at their depot and received it sooner. Pathetic…will instruct all agents going forward if they are considering using this company for my shipping they can cancel my orders…"
"Actually not worth working for unless you like being targeted. trust me I found out the hard way. And management doesn't care about the dock workers. I got targeted by Steve and Eric working the 3rd shift and Ken didn't seem to care. He protected Eric after all he's got his back and I heard it from him I've seen Eric damage pallets of goods but nothing was done about it."
"US Special Delivery was subcontracted by UPS and Central Freight for several of our recent deliveries to our customers. One order that was arranged through Central Freight was sitting at the US Special Delivery terminal for several weeks with no calls from them to the customer to set up their residential delivery appt. Our customer called us after getting nowhere with them on the phone. We finally got the residential delivery set up on behalf of our customer for this coming Friday. Today, however with no notice, their truck showed up at our customer's home two days early. Luckily they were home, however the items arrived broken and the customer cancelled their order. The UPS Freight shipment that was delivered by US Special Delivery was only partially delivered and our customers cabinet and mirrors was somehow swapped for a bed. Now our customer has someone else's bed and they do not have their cabinet or mirrors. We understand that damage and mix-ups happen but it seems there is a level of incompetence in the US Special Delivery fulfillment chain. Every time we or our customer calls for updates on the dock sweep for their lost items, we have to explain the problem as if it's the first time. They have cost our business thousands in lost profits and human resources. Whatever you do, try to use freight companies that do not subcontract their final mile deliveries through US Special Delivery."
"I arrived on the morning of 1/10/17 to pick up a item that they were holding at their terminal for me. The item was a transmission and Differential assembly for a 2010 Z06 Corvette and was on a large pallet. When I arrived I was directed to a office where an employee was arguing about punching in and getting to work, the whole situation was uncomfortable and unprofessional. That employee the was instructed to take me into their shipping area to look at the shipment, everything looked great but at this point things went downhill. The employee said that he could not drive the for lift down the ramp because it was "icy" and he would need to load my truck from a loading dock that was nearly a 2' drop to the level of my pickup bed. The ramp had some ice on it but was not bad, I have spent years working in places with forklifts and it would have been fine to drive down that ramp, the employee just didn't want to risk getting stuck. So I explained to him that if he can load it from the dock without damaging my truck or the package that I was fine with it. I backed up to the dock and not only did the shipment get dropped by a foot to the bed of my truck but it also damaged my tailgate because instead of setting it in the bed he pushed it and put deep gouges in my truck. So at this point he did two things I told him not to do, damaged my truck and dropped the shipment. I am attempting to make contact with the companies management at this time so the their insurance can pay for the damage to my truck caused by the forklift operator. My entire experience with this company has been awful. Stay away!"
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