Paragon Dry Cleaners and Laundry

"I have taken linen garments to Paragon for the last four or so months. In that time, they have managed to put spots and/or a waxy substance on three of the four garments I regularly take in. Of my four pairs of pants, I now have orange/brown spots on the front of one, wax on the cuff and back thigh of another, and then a brown waxy spot on side seam of the third. They have claimed it has been my fault each time, but there was nothing on any of these garments when I took them in - just routine cleaning and pressing. I pay good money to invest in professional but appropriate clothes for our climate - about $185 worth of clothes have been damaged by Paragon. Two stars because the people there are very friendly, but they have continually damaged my clothing in the few months I have gone there and blamed me for it. Perhaps their process for woolens/winter weight clothes is not so brutal - but they will not get my business to see how those will turn out."

"The workers are very nice & kind. They work hard at removing stains from your garments. I highly recommend this business!!"

"I’m sure you would’ve probably been able to clean my gown In a professional manner, however our transaction didn’t get to that point. I took the time to call ahead yesterday and ask if you had next day or rapid service available at this time, which you did. That was fine and you confirmed that when I arrived. I explained that I needed some spots removed from the garment and good press, which was also fine. As you took down my information, which was just my name, I asked If you needed my phone number In case you need to call me about the garment. You said no and commented that “y’all come in here during Mardi Gras expecting fast service!” Then I replied, no I’m just expecting your usual. I then thought deep and hard about how that exchange made me feel and it didn’t feel good. I didn’t feel as if I was being heard or if there was any concern at all. In the meantime you quickly moved to the next person and greeted him with a smile and warmth that I didn’t get. I grabbed my dress and said to you “people remember how you made them feel and I can’t [deal] with you today. I walked out and got in my car and went to another dry cleaner who greeted me with a smile, took my phone number, address and email and said that they would text me when my garment is ready. That’s service!! If you get the lesson you can change today and do better. It’s up to you. DO BETTER!!!"

"Paragon Cleaners is by far the finest laundry and dry cleaners I have had the pleasure to use. They removed stains in 2 of my very expensive suit coats 2 other cleaners could not touch. My shirts are pristine and very crisp. Friendly, Courteous and Professional, it does not get better. When you go, say "hey" to the owner Joey, a really great guy."

"Really, they deserve no stars at all!!! I took a valuable silk robe to them. It had something spilled on it, which I pointed out carefully. I told the personable lady at the counter it was important, sentimental to me. I asked that, if they could not get the spots out to not apply any heat -- to just call me and I'd come get it and pay them for whatever they'd done. They didn't call. I couldn't tell till I got home that they ruined the robe. There was spilled food still on it. Clearly no spotting at all had been done. In addition, the silk texture had transformed from soft and delicate to hard as a result of high heat being applied to silk. That robe had been cleaned a few times previously by high quality dry cleaners in California -- always coming back perfect. There was no point in contacting Paragon because there was nothing that could be done after my treasured garment was destroyed. Learn from my mistake. Don't take anything valuable that you treasure to them."