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Members Advantage Credit Union
6170 U.S. 6, Portage, Indiana 46368
About the Members Advantage Credit Union
Members Advantage Credit Union is a trusted financial institution located at 6170 U.S. 6 in Portage, Indiana, United States. As a credit union, we prioritize our members' financial well-being and offer a wide range of products and services to help them achieve their financial goals. From savings and checking accounts to loans and investment options, we are dedicated to providing personalized and attentive service to our members. Join us today and experience the advantage of being a part of our credit union community.
Photos of Members Advantage Credit Union
6170 US-6, Portage, IN 46368, United States
Opening hours of Members Advantage Credit Union
Monday:
09:00 - 15:30
Tuesday:
09:00 - 15:30
Wednesday:
09:00 - 15:30
Thursday:
09:00 - 15:30
Friday:
09:00 - 15:30
Saturday:
Closed
Sunday:
Closed
Reviews of Members Advantage Credit Union
"this credit union honestly sucks. i’ve had nothing but issues since oct 2023. when i opened my account in 2021 it was in agreement that my mom would be taken off my account the day i turned 18, instead of mailing my mom a form to have her sign to be taken off the account they sent her a form upgrading my account from the minor one. which is fine but she’s yet to be taken off my account. the bank does things very slow seems to not be up to date like normal banks/credit unions. EVERYONE (branch manager included) that works at the portage branch is really rude. if you try to address a concern as a “member” of the credit union you are spoken to like a child and in a condescending way. i can honestly say only my mom has received the best treat from this bank vs my siblings and I .most days when they choose to be opened the doors are locked and they don’t pick up the phones. god for bid you lose your debit card and need a temporary one in the meantime, it’ll decline everywhere and they won’t know why. the new update sucks and is poor quality. friday my card started declining around 5pm and after being transferred to card services it was determined i went over the limit, my issue is they have no way of increasing it after hours or on the weekends you’ll be sent on a chase calling useless numbers getting 0 help. i don’t recommend this bank if you ever have a emergency that’s over $1k and need your limit increased or plan on being in dire need of your personal money after hours or on the weekend."
"Front office staff at the Portage branch is nice and you get a decent interest rate on checking accounts, but thats where the positives end. Horrible tech with a mobile app that's barely functional and uses archaic security practices. It's astounding that they havent figured out how online banking works yet. Can't even connect financial management applications to our accounts. What financial institution doesnt support that in this day and age??? Their loan department is an absolute joke. We've received rude voicemails from their loan staff regarding issues that were their fault. When this was addressed with the branch manager, nothing was done about it. Doing something as simple as applying extra payments to the principal balance of our car loan, turns into a complex web of phone calls back and forth with them and they still apparently can't figure that out either. Save yourself the hassle find a modern credit union, because this place is stuck in 2003."
"I've been at this bank for years. Pros: The employees have always been nice. I also like that with a Kasassa account, I get $8/month. Cons: No mobile deposit. A new card cannot be printed on-site and takes a while to arrive by mail. I recently went through a 2 week period when my debit card wasn't working online or on apps. I work in a hospital and can't leave, so I order food at times and was unable to. When I called to ask why, I was told that they had a new debit card company and couldn't do anything about it and that it could just continue to happen. Also, going back about 5 years ago, I purchased a car from a dealership and later realized my high interest rate was because an employee put my loan in as a personal rather than auto loan. I have since got a new loan elsewhere for a fraction of the interest rate."
"Deanna is the best customer service representative I have ever dealt with. She was so helpful and nice. If you need a loan or great service go see Deanna."
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